ASML

Job Title

Applications Engineer - Customer Support

Degree:

Master, PhD

Work Experience:

0-1 year, 2-3 years, 4-9 years

Travel:

25%

Workplace Types:

Hybrid

Job Description:

Introduction to the job

Are you interested in learning the ins and outs of semiconductor process technology, influencing new product development and enhancing customer satisfaction? If yes, then a position as an Application Engineer could be the right match for you.

As an Application Engineer in the Customer Support Applications and Business Support (ABS) department you will join and become an expert in 1 of the 6 competency teams. Your main goal is to have satisfied customers through proactively providing customized application solutions and creating tomorrow’s value with ASML products and services that enable our partners’ technology and manufacturing roadmaps. As third line support for our customers and their local teams you will be based in ASML HQ in the Netherlands and from there you support our colleagues worldwide, in countries such as USA, South Korea and Taiwan.

Watch the video below to learn more about ASML and the advanced systems we produce: ASML IN 1 MINUTE.

Role and responsibilities

Within Customer Support the ABS department supports the effective use of our machines in the customer’s production process. You are part of a global applications community serving all Business Lines: EUV, DUV and Applications. This involves:

• Cross functional work through close collaborations with development and engineering (D&E) teams;
• Representing the voice of the customer through communicating their needs and requirements to develop our business lines;
• Running performance improvement projects in cooperation with customers and translating the results into improvement specifications for our development department;
• Sustaining gathered knowledge through proper knowledge documentation and its maintenance;
• Visiting customers internationally (up to 30%) to optimally fit systems into the customer’s production process and provide tailor-made technical support;
• Providing training to our customers and the local organizations so that our on-site engineers can provide ongoing customer support;
• Determining solutions to customer-related lithography needs together with input from other internal departments. This does not include standard hardware/software support, but rather focuses on how to extract the best results from our machines, finding innovative technical alternatives where established practices don’t work.

Education and experience

To handle the technical challenges and opportunities you face as an Application Engineer, you need:

• A Master’s Degree or PhD in a technical field. For example: Mechanics, Physics, Mathematics, Electrical Engineering or a similar engineer degree.

The following experiences are also valuable:

• Experience in an integrated circuit manufacturing environment with a strong emphasis on lithography and imaging; 
• Experience in a (technical) customer focused position.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve. To further thrive as an Application Engineer, you need the following:

• Drive and determination to bring projects to successful conclusions;
• Strong capability in stakeholder management;
• Adaptable in a highly dynamic environment;
• Cultural awareness demonstrated through communication skills;
• Ability to organize and influence without power;
• Strong customer focus;
• Excellent English language skills (verbal and written);
• Ability to explain complex technical subjects to different stakeholders.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The role of Application Engineer offers an unique and challenging job in which you have many opportunities for career growth. You’ll receive continuous training to develop yourself. Want to know more? Read ASML’s labor conditions and development opportunities.

Please include your CV and customized cover letter to enhance our understanding of your motivation for the position of Applications Engineer.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Need to know more about applying for a job at ASML? Read our frequently asked questions.