American Express

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Unit/Role Specific Info  

Enterprise Digital & Data Solutions  

Where are these roles located within American Express?

The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products, and solution! As part of EDDS Portfolio and Program Management team (EPPM), which is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes! 

As Manager, Portfolio Management you will be responsible for managing the enterprise portfolio with a focus on the Account Management priorities across our digital experiences. You will work with partners across GCS, GCSG, Enterprise Platforms, Product Delivery and Technology teams to apply lean portfolio and systems thinking to strategy, investment funding, capacity, and agile operations. You will manage partner relationships by increasing transparency and predictability in capacity and delivery. You will partner with business stakeholders to define strategic priorities, metric-driven outcomes and customer experiences and partner effectively across the Membership Portfolio team to facilitate Iterative Portfolio Planning, roadmap development and establishing efficient communication and reporting channels. 

The ideal candidate for this role will be a resourceful communicator who enjoys a fast-paced environment, operates cross- functionally, has a strong interest in process innovation and influences key partners into action – all while maintaining a positive attitude and sense of humor in the face of challenges. 

Key Responsibilities:  

• Collaborate across EDDS and Enterprise Platforms to stand-up best in class operating models that optimize flow of product delivery 
• Lead Portfolio Management activities across the Enterprise Digital Experiences focused on Account Management priorities 
• Partner with the portfolio leads in Enterprise Platforms to co-manage portfolio planning and delivery across the ecosystem 
• Partner with Channel & Platform teams to design and maintain robust portfolio-level roadmaps through proper sequencing and coordination and resolution of blockers/dependencies to ensure timely product delivery 
• Create and deliver executive-level and partner communications for ongoing priorities, including status updates, roadmap, dependencies, pressure points and key decisions requiring alignment 
• Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic and highly matrixed environment 

Skills/Experience  

• Minimum of 2+ years of professional experience working across product management, product development and engineering teams 
• Strong enterprise thinking and customer attitude with a track record of influencing others to embrace change 
• Ability to balance holistic strategic critical thinking and program management, experience developing comprehensive strategies and then driving the key initiatives needed to deliver the impact of the strategy 
• Very strong collaboration skills - ability to lead and build relationships cross-functionally to deliver on shared objectives 
• Strong verbal and written communication skills 
• Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences 
• Proven ability to lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment 
• Highly skilled in Agile product development methodologies and a mastery of enterprise collaboration tools 
• History of dedication and proven ability to adjust to shifting priorities and manage through ambiguity 
• Strong problem solving and critical thinking skills 
• A dedicated team-player with a passion for innovation and a demonstrated ability to evolve in a changing environment 
• Ability to maintain a positive attitude and sense of humor in the face of challenges 

Requirements/Qualifications  

• Currently enrolled in a full-time Graduate degree program
• Students must have a graduation date between December 2024 and June 2025

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you by November 30th. 

Salary Range: $48.08 to $86.61 hourly

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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