Infobip

Are you an enthusiastic fresh graduate or first-time job seeker looking for an exceptional opportunity to gain hands-on experience while working with the global leader in Omnichannel communication?

Infobip in Jordan is looking for 2 interns to join our Global Customer Growth team.

As a Customer Growth Intern, you will have the opportunity to learn and contribute to our customer-centric strategies, gaining valuable experience working directly with customers and enhancing your skills in communication, negotiation, and business reasoning.

Key Responsibilities:

• Learn how to build and maintain trusted relationships with assigned (Tier 2) clients to achieve overall customer health and growth.
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Learn how to coordinate different teams.
• Work closely with Customer Success for existing and future SaaS business.
• Learn how-to, and ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Qualifications:

• Fresh graduate or currently pursuing a degree in Economy, Business and management, administration, or related discipline.
• Strong interest in customer-facing jobs.
• Analytical mindset with the ability to interpret data and draw meaningful conclusions.
• Excellent communication skills, both written and verbal.
• Proficiency in Office 365 and Excel is a plus.
• Self-motivated and able to manage tasks independently as well as collaborate in a team environment.
• Detail-oriented with strong organizational skills.
• Enthusiasm for learning and adapting to new challenges.

Benefits:

• Hands-on experience and customer growth strategies.
• Opportunity to work closely with experienced professionals in the field.
• Exposure to cutting-edge communication technology
• Networking opportunities within the company and industry.

Join us!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.