Towson University

Accounting Clerk III - (2300008N)

Job Summary Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Accounting Clerk 3 is critical to maintaining the accuracy and the integrity of all student account transactions including manual transactions processed by the Student & University Billing Office by reviewing and auditing these transactions. This position is also directly responsible for the monitoring of students accounts by researching, reconciling, and maintaining all University PeopleSoft accounts receivable, as well as effectively communicating account information as needed to authorized parties. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Responsibilities and Duties

• Auditing – Directly responsible for auditing internal daily 405 online forms submitted by the Student & University Billing Office Associates for manual transactions made to PeopleSoft students and Corp Accounts. Private Scholarship and Alternative loan routing books. Responsible for verifying the documents for accuracy and maintaining of essential records and files. Also audits refunds processed and the removal of service indicators from student accounts for eligibility confirmation.
• Account maintenance - Directly responsible for the maintenance of all active students account balances. Required to analyze the account balance and determines the validity of a balance on individual student’s account. Responsible for reviewing any discrepancies on student accounts and making manual adjustments when needed. These adjustments may include moving payments to the correct term by using the charge priority rule, correct payment-posting errors, removal of late fees due to departmental requests and various other required adjustments. This position also handles special or unusual problems that may arise with the accounts.
• Customer Service - Responsible for providing excellent customer service both in-person and via the phone to students, parents, outside customers and to our various on campus departmental partners. Processes and reviews account adjustments, resolving any customer discrepancies and short payments. Responsible for assisting auditors and leadership when required.
• Office Third Party Vendor Duties - Responsible for assisting the University's students with issues related to the disbursement of rebates/refunds through Bank Mobile. This assistance includes generating an Instant Personal Code, which is an activation code for students who have lost their personal ID code to setup their preferences for the delivery of their rebates/refunds. Serves as a backup for reviewing Bank Mobile's daily refund Activity Report and reviewing those student accounts on the report for any new outstanding charges. Also responsible for checking for financial aid reductions before the rebate/refund is released. Responsible for going into Bank Mobile and reversing the refunds/rebates for students who are no longer eligible for these funds. Also responsible for assisting students with questions about their billing statements through the University's vendor TouchNet. Also responsible for assisting students with general questions about enrolling in the University's Tiger Installment Payment Plan, such as walking them through the required steps in TouchNet.
• Manual Adjustments to PeopleSoft Accounts – This position is directly responsible for posting successful Financial Petitions Adjustments to students accounts in PeopleSoft. Also responsible for posting credits sent from Parking services, credits sent from Auxiliary Services for retail points and meal plans. This position removes late fees posted to students accounts with proper documentation and post payments that did not automatically post when a payment was processed at the payment center.
• Assists with various other duties throughout the office including coverage for the front desk when needed, opening mail, researching problems related to individual student bills, and in person questions during peak processing and payment deadlines.

Qualifications and Skills

• High School diploma or equivalent and two years of accounting clerical experience.
• Experience with Microsoft Office software is required.
• Skill in performing mathematical computations; in reviewing and processing financial documents; in reconciling financial data; in operating calculators, manual and auto mated office equipment, personal computers, and financial software; accurately inputting data.
• Ability to communicate effectively; to establish and maintain effective work relationships.
• Excellent listening and multitasking skills.
• Be able to consistently follow-up and be detailed oriented. Must exhibit professionalism, patience, and tolerance.
• Self-starter with the ability to determine shifting priorities.
• Strong background with customer service preferred. Work experience in a Higher Education environment, general knowledge of bookkeeping principles, accounting standards and mathematical methods and techniques also preferred.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Salary and Benefits $38,732 annually and full University benefits that includes annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.

This position will be open for a minimum of 14 days. For consideration, please submit a cover letter and resume with your online application. 

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

Organization

: Administration & Finance Division

Primary Location

: Main Campus

Job Posting

: May 26, 2023