ByteDance

Responsibilities

ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance's sponsorship of a visa.

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Join the Innovative BytePlus Team

As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

We are looking for Senior Enterprise Sales professionals to join our team to tap into potential client opportunities and growing new business. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients. Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy and retention. You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team and extended team to:

• Drive the customer success outcomes of product adoption, customer satisfaction and overall account health scores.
• Manage the onboarding, training, support and retention for your client portfolio.
• Collaborate with the wider team to define and improve the customer lifecycle process.
• Identify and collaborate with the sales team on cross-sell and upsell opportunities.
• Provide feedback to the business and product team that helps define our product roadmap.
• Manage the customer success platforms to a high standard.
• Assist in driving a company-wide culture of customer success.

Qualifications

• At least 5 years of proven experience in Customer Success management or client-facing consulting or analyst positions.
• Verbal and written communication skills in English and Chinese required as this role will be working with external stakeholders
• Ability to influence through persuasion, negotiation, and consensus building.
• An understanding of our client base and the challenges they face.
• A passion and drive for revenue and account growth.
• Deep understanding of value drivers in recurring revenue business models.
• Analytical and process-oriented mindset.
• Demonstrable desire for continuous learning and improvement.
• Enthusiastic, curious, creative, inquisitive and resilient mindset.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.