The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Investigate anomalies in marketplace transactions and logged data throughout the customer’s journey
- Investigate suspicious activities of e-commerce transactions, based on detailed data and patterns
- Identify new types of fraudulent activities or patterns, and recommend possible preventive/corrective actions
Requirements:
- Minimum Bachelor Degree (preferably in Informatics Systems, Computer Science, Information Management, Law, or Criminology). Fresh graduates are welcome to apply
- Have strong logical thinking, analytical thinking, and problem-solving skills
- Proficiency in Microsoft Office, especially Microsoft Excel
- Excellent communication skills to align with other stakeholders
- Able to work individually and a good team player with a positive attitude
- Willing to work on shifting based
Read Full Description