Whatfix

Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations. The company has six offices globally in the US, India, UK, Germany, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments

Our Team

The Engineering team at Whatfix provides end-to-end engineering throughput that forms part of core platforms and services that drive Whatfix's business.

Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

At Whatfix, We are modernizing and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we’re seeking an experienced cloud engineer who has expertise in the strategy, design, development, and implementation of large-scale projects in the cloud. The ideal candidate will have a firm grasp of emerging technologies, platforms, and applications and an ability to customize them to help our business become more secure and efficient. Extensive knowledge of cloud maintenance, experience in managing staff, and advanced industry knowledge are essential to keep us on the cutting edge. The cloud engineer will have an immediate impact on the day-to-day efficiency of IT operations and an ongoing impact on growth.

RESPONSIBILITIES:

• Design and develop highly scalable, reliable and fault-tolerant systems for one of the world’s fastest-growing startups
• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures
• Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary
• Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design
• Understand the customer needs; design & implement
• Envision project goals, product architectural solutions with a high focus on detail to ensure successful implementation
• Demonstrate exceptional problem-solving skills, with an ability to see and solve issues before they affect business productivity
• Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Keep optimizing & automating mundane tasks

You'll be a core member of the team. 

Individual growth is important to us. We schedule time every week to explore an interest or learn something new. Team members have also used it to do everything from learning new algorithms to playing with the new framework, to exploring what the new analytics layer could be used for. We also take some time each day to discuss what we're working on, and even pair programs to teach each other about parts of the codebase. There's no risk of stagnation in this job, you would still be hands-on after a few years.

REQUIREMENTS:

Experience 4-7 years experience on products running on private and public data centers.

Direct work experience and proficiency in a few of the below technologies and frameworks:

• At least 2 years of strong experience with production Kubernetes infrastructure with exposure to the use of cloud vendor Kubernetes solutions such as EKS, AKS, and GKE.
• Strong experience with data sources and caching mechanisms like Elasticsearch, Redis, Cassandra. Hadoop.
• Strong experience with Linux-based infrastructures.
• Java, Spring boot, Web services
• Scale-out architecture, micro-services, docker containers, orchestration 
• Scalability and performance 
• Distributed architecture and high availability
• Design and development of large scale applications
• A self-motivated with a strong customer focus and obsession with quality
• Excellent communication and technical skills
• A can-do attitude and entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products
• Qualification Bachelor or Masters in Computer Science.

Why Whatfix?

• Accelerated Growth and Expansion
• Top decile Y-o-Y revenue growth rate of 65% 
• Doubled the workforce since 2021
• Raised $140 million to date 
• Tripled the valuation since 2020
• Listed among fastest-growing companies in North America in 2021 and 2022 in Deloitte Technology Fast 500™
• Listed as top 6 2023 Best Tech Startups in San Jose by Tech Tribune
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list in 2022
• Cemented Industry Leadership 
• Leader in the first-ever Forrester New Wave™: Digital Adoption Platforms, Q4 2022
• A Leader for the third consecutive year in the Everest Group DAP Peak Matrix 2022
• Recognized in the 2022 Gartner Market Guide for Digital Adoption Platforms 
• Unique Exposure - With 80% of revenue getting generated from outside India and 75 Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 
• Customers are at the heart of everything 
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 99.5% CSAT score over the last two years - 21% higher than the Software Industry average. 
• 4.6/5 star ratings by both Gartner Peer Insights and G2 Crowd Reviews. Recognized as “Top Rated” by TrustRadius. 
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA, and Globee Awards for excellence in customer support
• Whatfixers come first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures (2022) based on 
• Glassdoor rating of 4.5
• 99% approval rate of the CEO
• Top 6 Best Tech Startups in San Jose by The Tech Tribune 
• Recognized as Great Place to Work 2022-2023 
• Winner of the Stevie Award for being one of the Best Employers, Globally 
• LinkedIn - Top 5 Startups to Work For in 2020! 
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 
• Trusted by our investors
• SoftBank Vision Fund2 
• Sequoia Capital India 
• Dragoneer Investment Group 
• F-Prime Capital 
• Stellaris Venture Partners
• Cisco Investments 
• Eight Roads Ventures 
• Helion Ventures

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

Perks & Benefits (India) 

• Best-in-class medical Insurance coverage. 
• Education Sponsorship 
• Free Lunch & Dinner Buffet 
• Doorstep Cab Drop Facility (10 PM onwards) 
• Internal Job Transfer & global mobility programs