Duo Security

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duo’s mission is to make security simple for everyone. We believe in empowering people to follow their passions inside and outside of the office and enabling every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skills, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — redefining the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.

What you’ll do…

• Be the face of support—and are key to our customer success and happiness.
• Confirm issues are received, recorded and repaired or flagged for the right team in a rapid, efficient manner.
• Along with your technical skills, you will work with various teammates at Duo to build long-lasting relationships with our customers and deliver experiences unique to our industry.
• Act as a primary support contact to identify and resolve technical issues
• Facilitate customer communication via phone, chat and email

Skills you have…

• 2 to 3 years demonstrated ability in a customer-facing product support role
• Methodical problem solver with a strong network troubleshooting background
• Understanding of principle web technologies [DNS, HTTP(s), etc.]
• Windows OS administration experience [Active Directory]
• Cross-platform OS knowledge [Linux, Mac OS X, Windows] and mobile device knowledge [iOS/Android/Windows Phone]
• Strategic, resilient, concise, patient and customer-centric
• Loves to translate "customer-speak" to "developer-speak" and vice-versa
• Unbridled appetite for constant learning
• Documents & shares knowledge to improve team performance and customer self-service
• Multi-tasks and handles stress with ease, without getting flustered

Nice to Haves

• Bachelor’s Degree [Computer Science, Information Systems or related]
• Network security or information assurance background
• Familiar with network infrastructure technologies [Cisco, Citrix, Juniper, VMware, etc.]
• Fluency in Spanish or French is a bonus.

You should apply if you…

• Care about contributing to an amazing work culture and environment
• Are comfortable with the fast-paced, mercurial nature of a tech startup
• Prefer trying and failing to getting it perfect the first time
• Are passionate about service & creating long-term customer relationships

Some of our many benefits and perks include…

Excellent health insurance options, pension scheme options, and an Employee Stock Purchase Program

Budget allocated for continued learning and professional development. You can use it on things like books, conferences, training courses, and certifications

Dedicated paid time off every year for volunteering - a great way to make a positive impact on your community

Does this sound like it was written for you? Excellent! Please apply and let’s explore this together.

Duo is committed to cultivating and preserving an environment of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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