THE ROLE
Palantir software is deployed at the world’s most critical institutions to help them solve their greatest challenges. Users at customer sites from Washington DC, to London, to Tokyo rely on Palantir’s high availability to pursue their missions. Site Reliability Engineers (SREs) make sure our expanding number of customer deployments run smoothly 24 hours a day.
SREs monitor and maintain Palantir systems to pre-empt problems before they ever threaten our customers’ workflows. SREs combine engineering experience and an innate drive to improve existing systems and processes with the creativity to develop novel solutions to evolving challenges. Our team strives to automate processes wherever possible, using whatever tools are best for the job. Our responsibilities range from architecting systems for new implementations of Palantir, administering co-located servers (including hardware troubleshooting) to maintaining database platforms.
We work with a variety of teams to understand threats to our software and improve our products over time. We work side by side with Palantir’s implementation teams and our customers' IT departments to understand their business’s unique problems and to develop innovative solutions. We document our successes and communicate them back to Palantir’s product teams to advance the way our hardware, software, and network solutions are deployed to minimize failure rates and increase overall system reliability.
