Personio

The Role

The Role

At Personio, Customer Experience is more than a specific role. Rather, it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Experience Team, you will help our customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is a significant part of your success! 

In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximising our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers in DACH but also throughout Europe.

Your tasks and responsibilities

• Account Management: You establish yourself as a trusted advisor for the clients. In close collaboration with your Customer Success Manager you are the first point of contact to accelerate the customers growth. You regularly sync with your customers to understand their business and needs. Besides, you are actively monitoring the customer’s usage and health score, contacting the customer to define concrete actions on how to improve their experience with the product and the service even further. 
• Renewal Management: You are actively prolonging a customer’s subscription by preparing offers, negotiating prices, and documenting all relevant insights. Additionally, you find creative solutions to support the customers as well as Personios needs long-term. 
• Expansion Management: You are identifying upselling opportunities, raising awareness for certain products, conducting product demos, and negotiating prices. Besides, you are able to simplify complex upsells and pitch the value of our solutions to the related stakeholders in the buying center. 
• Risk Management: You are predicting and reducing the customer’s risk of downgrading from current products or canceling their entire subscription by managing escalations and offering solutions. You are confirming and following up on cancellations from customers. 

Projects & Content: You are supporting projects, such as setting OKRs, creating new processes, or improving current workflows and efficiency. You are contributing to the creation of content items, e.g. documentation of processes in Confluence.

What you need to succeed

• Account Management / Partnership / Sales Experience: you have earned successes in sales/account management in the last ± 5 years (ideally in the software or HR/Recruiting environment)
• German and English skills: you have a good command of German (C2 level) and English, both written and spoken
• Ideally, you have already worked with ticketing or project management software (e.g. Zendesk, JIRA, Gainsight, Confluence).
• Ideally, you gained some experience working in a fast-paced, hypergrowth environment
• You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
• You are interested in HR and organizational topics and you enjoy dealing with customers

Why Personio

• In order to benefit from the success of the company, we offer you a competitive compensation package, which includes your salary, benefits and virtual shares.
• You also receive 28 days of paid vacation plus an additional vacation day every two years (up to 30 days in total)
• Two impact Days to make a positive impact on the environment and society. Use one day each for an individual project and for a company-wide initiative! #SocialResponsibility
• Decide for yourself with PersonioFlex where you can work most effectively. For this we offer you a flexible 50% remote, 50% in-office working
• framework Use an annual development budget of €1,500, which you can use as you wish, for example for courses or career coaching
• Celebrate with us at joint team events, such as Oktoberfest, ski trips, Christmas parties and more! (currently limited due to COVID-19)
• Personio offers you a diverse, equal opportunity and multicultural environment with short decision-making processes, in which you can achieve a lot 
• PersonioCares offers you support in many areas, including parental leave, child support, mental well-being and the possibility of a sabbatical
• spare Money with corporate benefits from brands such as Adidas, LG, Bosch, Apple and many more
• Get the opportunity to invest in your pension with the Personio Pension Scheme
• Decide whether you want a JobRad® or an MVV monthly pass as a company car 
• With the subsidized membership of Qualitrain, you can train in many sports studios and other sports facilities throughout Germany for only €22 a month.
• A beautiful, spacious office in the heart of Munich, with professional coffee machines, free drinks and snacks, as well as modern rooms and sunny terraces

About us

We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.