Optus

So, why Optus?

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

About the role

As a Contract Manager within Commercial Operations, you’ll be joining a team focused on working across multi-party terms/clauses as a commercial contract negotiator, gaining incremental business and resolving commercial disputes with favourable outcomes. Your key focus will be to optimise the contractual and commercial performance of Optus’ largest customer contracts, within Optus Enterprise.

You’ll be leading one or more Tier 1 customer contracts (high-value ICT and evolving customer-facing accounts; typically in Financial Services Industry or Federal Government depending on account size and complexity). Additionally, you’ll assist on major bids supporting the lead contract negotiator, legal and commercial team.

Your responsibilities will include, but are not limited to:

• Sales support for new business opportunities and variations (negotiating head agreements, schedules, statement of works, and supply agreements).
• Ensuring a robust post-sales contract management relationship is created with expectation and service quality front of mind.
• Develop and document approvals/changes of contracts.
• Be the single point of contact for customer contractual commercial issues, disputes, and settlements with respect to contractual requirements.
• Commercial Risk Management – Interpret, implement and monitor contract obligations (tracking changes, risks and maintaining registers).
• Lead review and sign-off on major services agreements.

About you

In this role, you’ll pay a pivotal part in ensuring Group policies, ISO certified processes procedures, regulatory and applicable laws are in compliance. Therefore, you’ll bring to this role demonstrated previous experience in a same and/or similar position coupled with high level relationship skills and the ability to create/execute plans accordingly. Your high attention to detail and ability to identify/solving for solution will be pivotal. Additionally, you will also bring to the role:

• Tertiary degree in Business, Law, Accounting, Engineering and/or relevant Contract Management experience.
• Proven track record in drafting contract term clauses to completion with minimal reliance on Legal support.
• Ability to shape and negotiating complex legal agreements and commercial structures.
• Strong commercial, business, and risk management experience.
• Significant experience in ICT, customer-facing and outsourcing services that include strategic business partnering with both customers and suppliers.
• Experience in leading complex mediation and disputes.
• Demonstrable ability to influence in providing business/technical leadership and tactical advice, aligning account plans and activities with broader divisional unit plans.

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

• A competitive salary
• Discounts on products and services
• Ongoing training, mentoring and development opportunities
• Up to five days of Volunteer Leave per year
• Blended Ways of Working

We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.