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As a Quality & Continuous Improvement Manager you will be responsible to strengthen a Quality & Continuous Improvement (CI) culture within local business by establishing and maintaining all necessary systems and tools required to deliver stable performance and sustainable improvements such that we meet or exceed customer expectations.
Your responsibilities
- Promotes behavioural change to continuously improve performance through programs and initiatives. Understands and effectively addresses barriers to behavioural change. Designs and develops the Quality & Continuous Improvement local functional area by influencing and consulting with key stakeholders such as senior management. Drive and support the strategy deployment to identify the Quality & Continuous Improvement strategy for the local business ensuring alignment with product line strategy.
- Ensures the Voice of the Customer is represented within the local business, by utilization of customer feedback processes like customer surveys, complaint resolution and result of customer feedback data analysis. Challenge the management team with customer experience feedback and input to decisions. Enable and coach teams to evaluate risks, problems and solutions from a customer/stakeholder point of view.
- Works with local management teams to prevent mistakes and defects in products and avoid problems when delivering solutions or services to customers, provide confidence that Power Grids and customer quality requirements will be fulfilled. Drive the utilization of process management across the local business to deliver consistent results, minimizing variation and maximizing efficiencies. Ensure that quality assurance is embedded in all processes (built-in quality). Performs assessments and audits as an input to improving processes including leveraging identified risks, failures and non-conformances within the local business, suppliers and customers.
- Ensures effective internal control systems are in place internally and for suppliers to verify that processes continue to meet customer and stakeholder requirements. Monitor, analyze and report quality metrics to ensure corrective actions are taken. Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure.
- Deploy and execute the local strategy to continuous improvement and strategy deployment via L6S and other CI methodologies. Understand the organization’s vision, objectives and improvement needs, and suggest projects and improvement actions that support objectives. Facilitate best practice sharing. Work directly with key stakeholders to achieve buy-in and execute strategy.
- Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure. Provides local organization-wide visibility of the current portfolio of Quality & Continuous Improvement efforts; track via metrics/KPIs progress and value from these efforts through the Quality Improvement Plan in order to help decision makers to allocate resources and recognize success.
- Establish, maintain and administer a certified QMS including any external certification required by the customer or business. Support the deployment – at max, can be added. to provide the business with policies, regulations and processes that sufficiently describe the value chain activities and ensures effectiveness in meeting customer and shareholder expectations. Drives the utilization process management across the organization to deliver consistent results, minimizing variation and maximizing efficiencies. Develops, implements and follows up quality processes and related tools to assure quality in own processes, as well as drives Top Quality issues and reports, analyses and acts on KPIs. Ensures conformance with applicable Power Grids regulations, instructions related to quality, driving audit plan and program
- Enables, with the support of HR, that the local Quality & CI team is sustainably staffed, developed and directed in line with PG processes. Provide support and leadership for the Quality activities that support the local business. Provide training to individuals and teams so that they are better equipped to drive the quality and improvement efforts Develop individual talents within your location, mentor and coach Business Quality & CI candidates.
- Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
- A Bachelor degree in Engineering or related discipline.
- Minimum 5+ Years of experience in EPC project based environment.
- Experience in Power or Energy based industry preferred.
- Track record and proven capability in Change Management, managing internal project/program in large and complex organization.
- Experience in process management ideally in project business, preferably in the energy or automation industry, or other quality and process-oriented industries.
- Continuous Improvement experience.
- Fluent in English (written + spoken).
- Great leadership skills.
- Knowledge of ISO9001.
More about us
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
Publication date
2022-02-13
Reference Number
IN52674642_E1