State of California

Job Description and Duties

During the COVID-19 emergency access to the Secretary of State’s building is limited. Applications may be dropped off in the Secretary of State Office’s Rotunda in the secured bin marked Human Resources.

DUTIES:

The California Secretary of State is seeking qualified applicants to fill multiple permanent, full-time Supervising Program Technician III positions in the Business Programs Division. Under the general direction of a Staff Services Manager I (SSM I), Staff Services Manager II (SSM II), and/or the Assistant Division Chief, the incumbent works with a high level of independence and trains, plans, organizes and directs the work of a moderate sized staff through subordinate supervisors or directly with staff as needed; performing the most complex work. Duties encompass the following:

Performance Planning - Plan, organize, and direct the flow of work in the Section, and ensure the Agency’s policies and procedures are adhered to and subordinates receive appropriate training, guidance and motivation. Ensure the priorities and goals of the Section are accomplished and assignments are properly completed.

Operational Review - Review operational statistics and workload issues with the Manager and other Section Supervisors; bring policy problems to management’s attention; assist in the formulation of Section policies; recommend changes in procedures to develop more effective service to the public.

Coordination & Outreach – Interact professionally with the public, via the telephone, mail, email and in person regarding filing documents and/or information requests, difficult questions or general inquiries.

Administrative - Initiate personnel actions – commendations, annual performance appraisals for subordinate supervisors, disciplinary actions if and when necessary; plan and arrange supervisor’s training programs.

Management Support - Represent the Manager as required at Upper Management Staff Meetings; consult with other Division representatives, other agencies, and/or various non-governmental groups such as Committees of the California State Bar, the California Banker’s Association, and service companies; and participate in small business seminars and conferences as needed or required. Perform other duties as required.

SUPPLEMENTAL QUESTIONNAIRE:

Candidates must provide complete and concise detailed responses to the requested information below. Each answer will be evaluated separately. Responses such as “see resume” will be viewed as incomplete. Please limit your entire response to no more than 1 page in length using business professional font, font size and formatting. Application packets received without clearly titled “Supplemental Questions” will not be considered.

1. Describe a work experience which demonstrates your ability to delegate work assignments/responsibility. Please include what worked well and describe any challenges you faced.
2. Provide an example of a time when you were unable to meet a deadline for a critical task and describe how you handled the situation.
3. Describe a time in which you motivated and/or recognized your staff. Please include how the motivation/recognition was received as well as any techniques that you utilized.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISING PROGRAM TECHNICIAN III

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-258521

Position #(s):

785-400-9926-XXX

Working Title:

Supervising Program Technician III

Classification:

SUPERVISING PROGRAM TECHNICIAN III

$4,048.00 - $5,072.00

# of Positions:

Multiple

Work Location:

Sacramento County

Job Type:

Permanent, Full Time

Department Information

The office of the Secretary of State (SOS) comprises nearly 500 dedicated public servants who uphold the rights of Californians while also making our government, history, and businesses both accessible and transparent. Led by an elected leader accountable to the public, the staff at SOS work to ensure our office is a reflection of the people we serve daily. The Business Programs Division is committed to making it easier to do business in California. With bizfile California, the Secretary of State’s new online portal, registering a business, filing a trademark or financing statement, or accessing public business records only takes a few clicks. These services are available 24/7 and are constantly improving, freeing up California’s entrepreneurs to focus on their business endeavors while the SOS handles the paperwork. The SOS is located in downtown Sacramento near Light Rail, DOCO, and other amenities.

Special Requirements

BACKGROUND CHECK

For Notary and Special Filings positions, the candidate must pass a Live Scan fingerprinting prior to being appointed to the position.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/19/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Secretary of State

Attn: Marvin A. Noriel

1500 11th St - 4th Floor - Suite 475

Sacramento, CA95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Secretary of State

Marvin A. Noriel

1500 11th St - 4th Floor - Suite 475

Sacramento, CA95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -
• Please see the Supplemental Application instruction and questions in the Job Description and Duties section of this advertisement.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Have good working knowledge of the effective principles of supervision
• Candidates should have a good understanding of organizational techniques and time management skills, including techniques for prioritizing multiple projects to ensure completion by established deadlines 
• Excellent problem resolution skills 
• Possess strong leadership and interpersonal skills
• Knowledge of and experience with Microsoft Office applications (e.g. Word, Excel, Outlook, etc.) 
• Candidate should be able to interact effectively with the public and all levels of departmental personnel and establish and maintain cooperative working relationships 
• Demonstrates ability to take initiative, be flexible, work independently, and have the willingness to learn new duties
• Handle sensitive and confidential information with tact and diplomacy
• Maintain regular, consistent and predictable attendance in the performance of these specific functions

Benefits

Please click on the link below to learn about the California State Civil Service Employee Benefits.

Benefits Summary 

General State Employment Benefits and Protections

Click here to view more information about the outstanding benefits offered to State employees.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

Marvin Noriel

(916) 653-6974

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Mike Green

(916) 653-6974

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program Information

NOTE: Salaries do not reflect reductions arising from the COVID-19 pandemic.Information for actual reductions is available in the Human Resources Manual, Section 2113, Personal Leave Program (PLP) at http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113. Please refer to the section for Service Employees International Union (SEIU) - Bargaining Units 1, 3, 4, 11, 14,15, 17, 20 and 21 

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.