Job Description :
Purpose of Role :
The HR Operations Analyst is the first line of contact for all HR enquiries and will resolve the majority of calls at source. As the first contact point they have a direct impact on how customers perceive their experience. The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers need and appropriate response. They receive and process requests and enquiries using the technology and documentation provided and are the link between employees/customers and the Service Centre. HR Operations Analyst will escalate cases or enquiries where appropriate to other specialist teams and thus must have a clear understanding of how their role impacts the rest of the Shared Service Centre and the overall reputation of the HR function.
Top Accountabilities
Key Criteria to be successful in this role
Experience
Skills & Knowledge
Worker Type :
Regular
Primary Location:
McKinley Hill
Additional Locations :
Job Posting Start Date :
2021-05-20-07:00