QRG

The leader’s responsibility exists for managing and leading the tactical and strategic functionality of their functional department. Under the direction of the Operations Leader, the Supervisor has core responsibilities to develop, implement and assure that all objectives meet or exceed expectations.

Job Description Details

The Leader is responsible for the development and training of their teams of exempt and non-exempt employees in meeting their functional departmental goals and objectives related to culture, costs, service cycle time, and quality. Cultural goals will be accomplished in the development of an engaged and safe workforce through the successful application and practice of Qurate Leadership Competency Model. Quality goals are achieved through effectively executing the department’s standard operating procedures, processes, and methods. Supervises Returns department, partnering as necessary with other departments. Monitored and controlled, prioritizes, assigns, and reviews work to maintain departmental efficiency and meet productivity, volume and quality goals.

Your Impact

• Area Managers & their team of warehouse associates are responsible for getting customers their orders.
• They develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.
• Leads Operation teams to support the high level of location accuracy, by achieving and implementing sound operating processes and procedures.
• Networks and consults with corporate / site resources and facilities staff to ensure low-cost efficiencies and high service levels are consistently maintained.
• Ensure consistency and compliance with departmental and company policies.
• Builds a positive, motivating, engaged Culture by modeling Qurate Values and operating principles, ensuring all employees are treated consistently, fairly, ethically and respectfully. Exemplify strong communication, interpersonal and problem-solving skills.
• Leads the team in creating an atmosphere that enables the dialog and commitments that promote a continuous improvement mindset and has a favorable impact on the effectiveness and efficiency of the site through accuracy measurements.
• Foster a sense of teamwork and collaboration with the operational stakeholders to maximize results performance.
• Reviews existing operations to determine what improvements can be made to department, which allow for cost reduction, increased speed, and improved customer service. Supports our commitment to customer service in the performance of all job duties. Provides leadership and displays enthusiastic commitment to behaviors and values consistent with QVC values. Creates a positive, motivating work climate. Models proactive employee relations.
• Supervises day-to-day operations for assigned area, partnering as necessary with other departments. Circulates around area, prioritizes, assigns and reviews work to maintain departmental efficiency and meet productivity, volume and quality goals.
• Creates and maintains a clean, safe working environment.
• Ensures both consistency of and compliance with company and departmental policies/procedures and performance standards. Implements operational plans to achieve designated objectives, established performance goals and quality standards.
• Identifies, reports and communicates to the Department Manager trends and/or irregularities. Takes a proactive approach to analyzing deficiencies and develops plans to correct. Recommends and implements solutions by involving team in problem solving to obtain the best results.
• Works cooperatively, utilizing a team approach to achieve performance goals established.

What You Bring

• Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
• Minimum 2 years of demonstrated Leadership/Supervisory experience, preferably in a high volume distribution center or warehouse environment.
• Demonstrated leadership, problem-solving and decision-making skills.
• Proven track record of fostering a positive work environment and partnering with employees to promote positive employee relations

Qurate Retail Group supports the growth and career progression of internal employees. As our organization continues to expand, QRG will support relocation for designated positions and company-initiated assignments. Other support may be offered at the hiring manager’s discretion. To determine if relocation assistance is available, please review the position posting details.

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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