Invuity

Position Description: This position will be responsible for providing superior, specialized customer service to our internal and external customers, in a professional, timely and self-directed manner. The key customer-facing activities include order management, efficient/effective handling and resolution of escalated issues and queries, as well as supporting customer relationships.

 

·         Create, enter and manage customer orders from internal and/or external customers

·         Sales support and customer service

·         Answer incoming customer calls with a smile, providing each caller with the appropriate attention

·         Complaint handling, RMAs, daily bookings and a host of other important duties relating to sales and order processing

·         Interact with internal departments in a positive manner

·         Problem solve, filter customer calls and assist field sales personnel

 

·         Personal effectiveness and organizational  and task management skills

·         Thoroughness and strong attention to detail

·         Collaboration skills

·         Communication proficiency

·        Excellent customer service

·        Ability to work in fast paced environment

·         Strong sense of urgency and problem solving skills

 

·        Outgoing

·        Flexible

·        Calm in difficult situations

 

·         High school diploma required; some college preferred

·         Requires a minimum 4 years’ experience in a complex customer service department

·         Must have order management/sales support/customer service experience in a corporate environment

·         Exceptional oral and written communication skills

·         Requires intermediate Excel skills and MS Office proficiency