Willis Towers Watson

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? The Lisbon Regional Delivery Center (Lisbon Center) is a WTW center of excellence that enables WTW’s business operations and consulting teams in the grow, simplify and transform strategy. The Lisbon Center is in place for more than 15 years and works in close partnership with consulting teams, software developers, business specialists as well as with WTW remaining Regional and Global centers.

The Company

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

With a rich story dating back to 1828, WTW has been involving in some of the most significant moments in insurance and risk management – from the Titanic in 1912 to the Moon Buggy mission in 1971.

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? The Lisbon Regional Delivery Center (Lisbon Center) is a WTW center of excellence that enables WTW’s business operations and consulting teams in the grow, simplify and transform strategy. The Lisbon Center is in place for more than 15 years and works in close partnership with consulting teams, software developers, business specialists as well as with WTW remaining Regional and Global centers.

Today the Lisbon Center has more than 400 colleagues that collaborate with strong commitment to WTW values: Client Focus, Teamwork, Excellence, Integrity and Respect.

The Future of Finance program has implemented a new Finance Target Operating Model, there is now a clear separation of roles and responsibilities between Business Finance and Controllership, and an overall shift to utilizing a Finance Operations team to operate and optimize global end-to-end processes.

Global processes are designed by Global Process Owners in conjunction with Finance Operations, Finance Operations then work with WTW’s centralized service delivery centre (WE DO) to determine the most efficient and effective location and means to perform processes.

Finance Operations Network

Finance Operations Network (FON) is part of Finance Operations. FON ‘s responsibilities include:

• Drive process improvement and seek for opportunities to automate, standardize and optimize operations across the finance function leveraging capabilities including change mgt, technology, WE DO and finance SME knowledge.
• Represents Finance and is the link to R2R Operations service delivery model. Works closely with service management function to monitor and resolve service delivery performance for both BPO and captive operations.
• Works closely with the GPO’s to support end to end process design, strategy, improvements, and changes.

The Role: RTR Central Support – Subject Matter Expert

You will become part of the FON R2R SME team with in-depth system and process knowledge. You will report into the FON lead. As part of the FON R2R team you will focus on: Operational support activities, supporting end to end process improvement, standardisation, and harmonisation in R2R processes and supporting transition to R2R Operations.

Areas of responsibilities:

• Blackline/Oracle GL – develop SME’s skill, support operational activities, standardization efforts and quality improvements
• Operational RTR activities including management of Volumetrics, SLAs and Open Items
• Support initiatives related to R2R continuous process and system improvements

The subject matter experts are responsible for their respective process area. Reporting into Finance Operations they will each own a sub-process, with ongoing interaction between Controllership (client of Finance Ops), GPO (overall process design owner) and with WE DO’s Corporate Operations and Service Management team.

Requirements/Skillset

• Preferably an internal WTW candidate with Controllership and/or FP&A experience.
• Ideally a Qualified Accountant with at least 5 years accounting or finance experience.
• Good knowledge of all-round finance processes, process design and process implementation.
• Advanced Excel / Power query skills
• Logical thinker and problem solver (thinking outside the box), process and system analytical capabilities
• Experience in financial systems (AP, AR, GL modules). Ideally Oracle but not essential.
• Excellent communication skills - able to lead meetings and communicate effectively both verbally and written.
• Able to effectively manage stakeholders at various levels within the organization.
• Experience working in a large and complex organization.
• Operating in a global virtual environment
• Navigating ambiguity
• Building trust across teams
• Influencing without authority

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.