Position Summary:
This is a full-time, on-site role for Service Engineer – Compressor based in Hanoi, Vietnam. The Service Engineer is responsible for after-sales service execution, including installation, commissioning, maintenance, and troubleshooting of compressor systems to ensure reliability, performance, and customer satisfaction.
KPIs
- Equipment uptime and reliability
- Response time and service quality
- Customer satisfaction
- Service revenue contribution (parts, contracts, upgrades)
Responsibilities:
Installation & Commissioning:
- Perform installation and start-up of compressor systems and related equipment
- Ensure proper system setup, alignment, and operational readiness
- Conduct system testing and commissioning to meet performance requirements
Maintenance & Troubleshooting
- Perform preventive maintenance and inspections
- Diagnose faults and carry out repair activities
- Troubleshoot mechanical, electrical, and control issues
- Minimize customer downtime and ensure system reliability
Customer Support & Training
- Provide on-site technical support and guidance
- Train customers on operation and maintenance procedures
- Respond to service calls and emergency breakdowns
Service Business Development
- Identify opportunities for: Spare parts, Service contracts, System upgrades and retrofits
- Recommend solutions to improve system efficiency and performance
Documentation & Reporting
- Complete service reports and maintenance records
- Provide feedback on recurring issues and product performance
- Ensure compliance with safety and company standards
Other responsibilities: as assigned or required.
Key requirements:
- Bachelor’s degree in Mechanical / Electrical / Mechatronics Engineering
- 1–5 years’ experience in compressor or industrial equipment service
- Strong hands-on troubleshooting and repair skills
- Knowledge of compressor operation, maintenance
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