Exinity Group

Company Description

In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed.

We empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.

Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa.

Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

Job Description

We're looking for motivated graduates and students to join our Customer Support Internship Program. From day one, you'll work alongside experienced professionals, supporting clients in a fast-paced Forex trading environment.

Why This Role?

This is your opportunity to kick-start your career in a fast-growing trading environment. This is a 3-month full-time commitment. This is more than an internship; it's an opportunity to gain hands-on experience, develop valuable customer service skills, and build a foundation for a career in fintech and financial services.

What You'll Be Doing

Customer Support

• Respond to client inquiries via live chat, email, web forms, and phone calls
• Assist clients with account, platform, and service-related questions
• Deliver professional and timely customer support
• Work closely with Operations, Trading, Payments, and Sales teams
• Adhere to company policies and service standards
• Help identify opportunities to improve the customer experience

Case Management

• Follow up on client requests and unresolved issues
• Escalate complex cases to relevant teams
• Maintain accurate records in internal systems

What is in it for you:

This program is designed to give you real skills, real exposure, and real outcomes:

Structured Learning & Clear Expectations

• You’ll follow a defined learning path with a clear performance rubric
• Regular check-ins and feedback to support your development
• Transparent expectations on what success looks like at each stage

Hands-on Fintech Exposure

• End-to-end exposure to customer service
• Work on real cases within a high-volume, fast-paced environment

Paid internship

• Stipend aligned to Armenia market. The exact offer to be confirmed at offer stage.

Qualifications

What we’re looking for

• Final-year student or recent graduate in Business, Finance, Economics, or similar
• Strong English communication skills are required.
• Fluency in an additional language, particularly Arabic, Farsi, Russian, or Chinese (Mandarin), will be considered a strong advantage.
• Customer-focused mindset and willingness to learn
• Strong attention to detail and problem-solving abilities
• Interest in Forex, fintech, or financial services
• Positive, proactive, and professional attitude

What makes you stand out

• Having a curious mindset and willingness to challenge and improve processes
• Ability to work in a structured, fast-paced environment
• Strong sense of accountability and follow-through

Additional Information

Skills You’ll Build

• Professional communication (written & verbal)
• Customer service and problem-solving skills and mindset
• Time management and prioritization
• Understanding of the Forex and financial services industry

Successful interns will be considered for a full-time Customer Service role at Exinity. We use a clear performance criteria and defined expectations to assess readiness, so you’ll always know where you stand and what you need to progress.

The internship will be run by Exinity in collaboration with our partner, Altaris Services Limited, who has its registered office in Yerevan, Armenia.