Cochlear

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Shape the Future of Hearing Healthcare

At Cochlear, we help people connect to life's opportunities through the gift of hearing. Our fitting and programming software is a critical clinical platform used by audiologists worldwide to configure and optimise outcomes for cochlear implant recipients. The quality, usability, and innovation of this platform directly influence patient outcomes, clinical efficiency, and business success

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We are seeking a Senior Product Manager to lead the strategy, roadmap, and evolution of this critical software platform. This is a high-impact opportunity to influence product direction at a pivotal point in its lifecycle and help deliver meaningful outcomes for clinicians and recipients around the world.

Reporting to the Director, Audiological Solutions Software, you will work across global teams to translate customer needs, clinical insight, market signals, and business priorities into products that create measurable value.

About the Role

As Senior Product Manager, you will define what we build, why it matters, and how we prioritise. You will own product strategy, roadmap decisions, discovery, and outcome accountability for the fitting platform.

Success in this role requires balancing customer needs, clinical considerations, technical constraints, and commercial objectives to make clear, evidence-based decisions in a complex and evolving environment.

You will partner closely with Engineering, Design, Clinical, Regulatory, Commercial, and Marketing teams to deliver products that improve hearing outcomes and customer experiences globally.

Key Responsibilities

Product Strategy, Roadmap and Prioritisation

• Own and maintain a clear, evidence-based product roadmap aligned with portfolio strategy and market direction.
• Define product priorities that maximise customer value and business outcomes.
• Translate customer, clinical, workflow, and technical needs into actionable product direction.
• Make and communicate clear go, pause, pivot, and prioritisation decisions supported by evidence and trade-off analysis.

Discovery and Opportunity Validation

• Lead product discovery activities in partnership with Design and Engineering.
• Translate portfolio priorities into validated product opportunities and hypotheses.
• Assess desirability, feasibility, viability, and workflow impact before investment decisions.
• Ensure opportunities are clearly defined and ready for delivery.

Market Intelligence and Customer Engagement

• Develop a deep understanding of customer, clinician, and market needs.
• Gather and synthesise insights from customer research, usage analytics, competitive intelligence, and Key Opinion Leaders.
• Use outside-in perspectives to inform strategic product decisions.
• Balance competing stakeholder needs through transparent and evidence-based reasoning.

Launch Readiness and Product Success

• Define product readiness criteria and support successful product launches.
• Partner with Commercialisation and Marketing teams to articulate product value.
• Monitor adoption, customer satisfaction, clinical efficiency, hearing outcomes, and business performance.
• Incorporate market feedback into future roadmap and lifecycle decisions.

Stakeholder Alignment and Governance

• Build trust and alignment across technical, clinical, commercial, and regional teams.
• Drive high-quality decisions through influence, communication, and evidence.
• Produce clear decision artefacts to support governance and timely decision-making.
• Maintain momentum in fast-moving and ambiguous environments.

Product Lifecycle Management

• Remain accountable for product outcomes after launch.
• Monitor performance signals and distinguish meaningful insights from noise.
• Drive continuous product improvement and evidence generation.
• Make recommendations on enhancement, expansion, maintenance, or retirement decisions.

What Success Looks Like

In this role, you will:

• Deliver a clear and compelling product roadmap grounded in customer and business value.
• Improve product decision quality through strong discovery and market insights.
• Drive adoption, customer satisfaction, hearing outcomes, and clinical efficiency.
• Foster alignment and decision-making across diverse stakeholder groups.
• Use evidence and performance data to continuously evolve the product and maximise impact.

Required Skills

• Strategy and Prioritisation: Demonstrated capability to set product direction aligned to portfolio strategy, define value, and prioritise roadmap decisions.
• Clinical and Customer Context: Demonstrates either strong cochlear implant clinical fluency or a proven track record of rapidly building credibility in complex clinical environments.
• Decision Quality and Outcome Ownership: Uses evidence (data, customer insight, and commercial context) to make and defend decisions, and remains accountable for outcomes through launch and in-market evolution.
• Stakeholder Influence and Communication: Drives alignment across complex, multi-party environments through clear communication, sound reasoning, and decision-ready artefacts.
• Execution in Ambiguity: Maintains pace and judgement in evolving governance and high-ambiguity conditions.
• AI-Enabled Working Practice: Uses AI tools pragmatically to accelerate discovery, synthesis, and communication.

Desired Skills

• Deep hands-on cochlear implant audiology expertise, including fitting and programming practice.
• Strong product management experience in medical device software, clinical software, or other regulated health technology products.
• Strong product management experience in complex business software used by professional users in high-stakes workflows.

Education

A degree in Audiology, Health Sciences, Biomedical Engineering, Business, Marketing, Engineering, or a related field is preferred, with candidate suitability assessed on demonstrated role capabilities and domain credibility.

Languages

English — Fluent (required)

Dutch or French — Intermediate or above (advantageous)

Work Experience

Candidates may come from different backgrounds and will be assessed against the Required Skills listed above.

• 5+ years' experience in cochlear implant audiology, fitting/programming, or cochlear implant clinical software; or
• 5+ years' experience in product management or product strategy in health technology, medtech, clinical software, or similarly complex business software.

Why Join Cochlear?

• Work on technology that has a profound impact on people's lives.
• Influence the future of a globally used clinical software platform.
• Collaborate with talented teams across Product, Engineering, Clinical, and Commercial functions.
• Join an innovative organisation committed to improving hearing outcomes worldwide.
• Grow your career while contributing to meaningful healthcare solutions.

Ready to Make an Impact?

If you're passionate about building products that improve lives and have the strategic vision, customer focus, and leadership skills to drive product excellence, we'd love to hear from you.

Apply today and help shape the future of hearing healthcare.

What we offer

An attractive remuneration package and flexible extra-legal benefits

An extensive onboarding and training program

An enjoyable work environment with attention to life-work balance and homeworking

A stimulating environment with growth opportunities and opportunity to meet multi-disciplinary colleagues across the globe

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. Be part of something purposeful and APPLY now by clicking on the link below and see your career grow!

Cochlear Summary

Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™).

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

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