Amazon

Description

Amazon Web Services is looking for motivated, rigorous, and technically passionate individuals to join our teams as Data Center Engineering Operations (DCEO) Engineers. This position offers an exciting opportunity to join a team dedicated to the reliability and availability of AWS critical infrastructure, serving millions of customers worldwide.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centers as well as all the servers, storage equipment, networks, power systems, and cooling systems that ensure our customers have continuous access to the innovations they rely on. We work on the most complex problems, with thousands of variables impacting our operations, and we are looking for talent who want to help us tackle these challenges.

You will join a diverse team of software, hardware, and network engineers, critical systems specialists, security experts, operations managers, and other essential roles. You will collaborate with colleagues across AWS to maintain the highest safety standards while delivering seemingly infinite capacity at the lowest possible cost for our customers. You will thrive in an inclusive culture that welcomes bold ideas and empowers you to see them through.

We are currently looking for a DCEO Engineer to provide technical support for critical infrastructure within one of our data centers. This position contributes to ensuring the availability and reliability of all electrical and mechanical infrastructure in a data center environment. This equipment supports critical servers and must maintain an uptime rate greater than 99.999%.

The role requires a self-directed individual capable of taking initiative and proposing effective solutions to complex technical problems.

Successful candidates will have a direct and immediate impact on the resilience, efficiency, and capacity of our facilities, particularly by ensuring the maintenance, operation, and troubleshooting of critical infrastructure: diesel backup generators and associated fuel systems, three-phase electrical systems (switchboards, UPS, PDUs, batteries, etc.), cooling systems (CRAC units, centrifugal chillers, cooling towers, chemical water treatment, air handling units), pumps, and motors.

Key job responsibilities

• Operate and maintain all mechanical, electrical, and HVAC (heating, ventilation, air conditioning) equipment in the data center.
• Supervise contractors performing maintenance or preventive maintenance operations.
• Develop intervention plans for emergency repairs on critical assets.
• Work independently with minimal direct supervision.
• Provide on-call support and participate in a rotation schedule based on operational needs.
• Apply basic support concepts: ticketing systems, root cause analysis, task prioritization.
• Perform on-site shifts according to the defined schedule.
• Strictly comply with all physical security procedures and policies.
• Ensure strict adherence to safety procedures during the execution of work.
• Perform rack power installation, PDU replacement, and rack ATS replacement.
• Verify electrical and cooling capacities before any new rack installation.
• Create and close work orders with appropriate data (labor hours, equipment maintenance, parts used) in the asset management system.
• Record state changes in critical infrastructure as part of corrective and preventive maintenance operations.
• Perform quality, performance, safety, and reliability testing of products, equipment, and processes.
• Serve as first-line responder for troubleshooting electrical and mechanical equipment: air handling units (AHUs), chillers, cooling towers, chemical treatment systems, pumps, motors, variable frequency drives (VFDs), and building management systems (BMS).
• Define and maintain the highest safety standards, and actively promote a world-class safety culture in all aspects of operational procedures.
• Drive continuous improvement efforts for infrastructure through standardization of procedures and policies, while ensuring performance against defined metrics.
• Enable the operations organization to achieve 100% uptime across all customer-supporting infrastructure.
• Collaborate effectively with internal and external stakeholders to ensure operational excellence for all AWS customers.
• Ensure the planning and execution of preventive maintenance on critical infrastructure according to AWS procedures.
• Ensure facility supervision and monitoring (via BMS, PMS, surveillance rounds, etc.).
• Actively participate in the delivery of construction and renovation projects for data center infrastructure.
• Ensure the organization's ability to respond appropriately to any event that may impact customers, on any electrical or mechanical component.
• Analyze incident reports, document periodic trends, and formulate recommendations to management.
• Write, update, and maintain operating procedures, standard operating procedures (SOPs), emergency procedures, preventive maintenance programs, and all technical documentation related to DCEO.

About the team

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and have never stopped innovating — which is why customers, from the most successful startups to Global 500 enterprises, trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage you to apply. If your career is just beginning, has not followed a traditional path, or includes alternative experiences, do not let that stop you from applying.

Inclusive Team Culture

At AWS, it is in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that allows us to be proud of our differences. Continuous events and learning experiences, including our CORE (Conversations on Race and Ethnicity) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We continuously raise our performance bar in our quest to become Earth's Best Employer. That is why you will find endless knowledge sharing, mentorship, and other professional development resources here to help you become a more well-rounded professional.

Work-Life Balance

We value work-life harmony. Succeeding at work should never come at the expense of sacrifices at home, which is why we strive to offer flexibility in our work culture. When we feel supported in the workplace and at home, there is nothing we cannot achieve in the cloud.

Basic Qualifications

• Intermediate level in English and/or French (spoken and written)
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, HVAC, Industrial Technology, or Electrotechnical Engineering
• Experience with critical infrastructure systems (UPS, generators, switchboards, HVAC, chilled water/cooling systems, pumps)
• Familiarity with 24/7/365 critical operational environments

Preferred Qualifications

• Fluency in English (spoken, written, and reading)
• Knowledge of BMS (Building Management Systems) control systems and electrical power monitoring systems (EPMS)
• Experience in data centers, manufacturing, or the Oil & Gas sector

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.