Replicon

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Auto req ID

11037BR

External Job Title

Sr. Support Services Analyst

Career Interests

Customer Support

Position Responsibilities

We are seeking a dynamic and knowledgeable Senior Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Costpoint. The ideal candidate will possess advanced accounting knowledge, with experience in Deltek’s Costpoint ERP being a plus.

• Provide expert-level support to clients using Costpoint, addressing complex issues.
• Utilize advanced accounting knowledge to assistclients with their inquiries and troubleshootingneeds.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Document all client interactions and solutions in our case tracking system.
• Participate in ongoing training to stay updated with the latest features and best practices of Costpoint.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Work Location

Philippines-Makati City

Qualifications

• 5+ years of experience in a support role, preferably with Deltek's Costpoint or other Deltek ERP solutions.
• Advanced knowledge of accounting principles and practices.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Why Join Us:

• Be part of a diverse and inclusive team that values collaboration and mutual support.
• Opportunities for professional growth and development within the company.
• Work with cutting-edge technology and innovative solutions.
• Enjoy a flexible, remote work environment that promotes work-life balance.
• Must be knowledgeable in and utilize AI tools to help streamline tasks.

If you are passionate about providing exceptional support and possess the skills and experience we are looking for, we encourage you to apply and become a part of our team. Confidence can sometimes deter us from applying for a job. However, it’s important to remember that there is no such thing as a perfect candidate. At Deltek Support, we foster an environment where everyone can grow. So, however you identify or whatever background you bring with you, we encourage you to apply if this role excites you and aligns with your career aspirations.

Travel Requirements

No

Position Type

FT

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Business Summary

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!