Safran Group

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Product support engineering

Job title

Design Engineer (In-Service Solution)

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Design Engineer (In Service Solution)

Safran Seats - Newport (South Wales)

Hybrid

Safran – Here, we craft excellence together.

At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.

We are looking for passionate individuals to join our Aftermarket team as a In Service Solution Design Engineer at our Imperial Park site (Newport).

About the role:

Working as part of the growing aftermarket engineering team to investigate and design solutions for customer technical enquiries and to ensure that all issues are closed efficiently and effectively. In this job role, proactively supporting the customer is the primary function to ensure that the engineering service levels provided maintains customer satisfaction for the entire Safran Seats portfolio.

Key Responsibilities and Duties:

• Support the customers in service operations, maintain regular communications and resolve all customer concerns within planned timescales.
• Log, investigate and coordinate root cause analysis reviews to understand cause of in service failures.
• Participate in design reviews of new product development, to ensure lessons learned are applied to new designs to reduce ISI's.
• Provide engineering support to the Part 145 Facility.
• Conduct drawing changes to reflect new material with regards to obsolescence.

Why work at Safran:

• A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.
• Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.
• Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.
• Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality.
• A culture of excellence: join a team that values collaboration, integrity, and continuous improvement.

Get involved:

We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassador, Employee Forum, Charity Partnerships and Wellbeing Programs.

But what else? (benefits, specificities, etc.)

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including:

• 33 days holiday (including bank holidays).
• Industry leading pension scheme with salary sacrifice employer contributions up to 10%.
• Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members.
• Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme.
• 4 x Life Assurance.
• Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection.
• Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme.
• Annual share save schemes.
• Option for hybrid and flexible working arrangements.
• Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools.
• Get involved in our corporate social responsibility activities from sustainability initiatives, charity and fundraising, volunteering days, or supporting STEM activities at local schools and colleges nurturing the next generation of talent.

Candidate skills & requirements

What you'll bring:

Knowledge, Experience, Training and Qualifications

Essential:

• Experienced user of Catia V5.
• Good understanding of manufacturing processes, techniques and design for manufacture and assembly.

Desirable:

• Mechanical or Electrical Engineering qualification.
• Experience of Engineering data requirements

Competencies, Behaviours and Skills:

• Attention to detail.
• Ability to work unsupervised / self-motivated.
• Good team working skills.
• Ability to communicate at all levels.

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Reference

2026-174785

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