Bass Pro Shops

POSITION SUMMARY:

The Business Sales Operations Outfitter provides frontline operational and customer support for Bass Pro Shops Business Sales customers. This role is responsible for handling inbound Business Sales communications, supporting CRM-driven workflows, coordinating logo setup requests, and proactively engaging assigned Government and Retail accounts to identify sales opportunities. This position plays a critical role in delivering consistent, professional, and brand-aligned experience for our business customers.

ESSENTIAL FUNCTIONS:

Business Sales Customer Support – 50%

• Answer inbound Business Sales phone contacts in a timely and professional manner
• Provide accurate information regarding business sales items and programs
• Deliver service aligned with Bass Pro Shops brand standards

Sales Operations & CRM Support – 15%

• Manage leads, activities, and customer records within a CRM tool
• Execute assigned off-call work, including proper documentation
• Ensure data accuracy and adherence to established Business Sales processes

Logo Setup Coordination – 15%

• Initiate new logo setup requests and collect required customer assets
• Partner directly with the Art Team to coordinate logo set up steps
• Communicate updates and next steps to all process stakeholders

Proactive Account Engagement – 10%

• Conduct outbound outreach to select accounts, promoting sales opportunities
• Perform routine follow-ups to select accounts, promoting sales opportunities
• Identify and escalate qualified opportunities to Business Sales Account Managers

Team & Operational Support – 10%

• Support coverage needs, team initiatives, and operational priorities as assigned
• Maintain working knowledge of Business Sales programs, tools, and procedures

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Vocational Tech Certification or Associate’s Degree in Business
• Experience: 0-2 years of experience in Business Administration or related field

KNOWLEDGE, SKILLS AND ABILITY:

• Excellent Customer Service Skills.
• Proficiency with office and call-center software, e.g., web browsers, Word, Excel & PowerPoint.
• Strong telephone skills, including voice quality, enunciation, grammar & listening.
• Excellent verbal and written communication skills.
• Must be able to effectively interpret and manage difficult situations.
• Ability to work on a team and independently.
• Good organization skills and able to handle multiple tasks.
• The ability to succeed in a fast-paced, ever evolving, goal-oriented environment.

TRAVEL REQUIREMENTS:

No Travel

PHYSICAL REQUIREMENTS:

Position requires light physical activity.

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Bass Pro Shops