FirstService Residential

Description

Company Information

FirstService Residential is simplifying property management. Its hospitality-minded teams serve 9,000 residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of everypropertyand the life of every resident.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Responsibilities

The Sr. Coordinator, Accounts Receivable Resident Support, is responsible for addressing resident account inquiries across all communities and supporting the accurate maintenance of financial records. This role ensures timely and accurate processing of requests, adherence to established procedures, and the protection of sensitive client information. The position also provides shared support to the other Account Receivable teams and assists with inquiries from residents, property teams, association attorneys, and other internal stakeholders. Strong customer service skills, organizational skills, attention to detail, and the ability to adapt to evolving responsibilities are essential for success in this role.

Essential Duties

Essential Duties & Responsibilities

• Customer Service Inquiry Management and Case Resolution
  • Research inquiries of resident accounts received through our ticketing system. Ensuring prompt and accurate responses aligned with established procedures.
  • Manage inquiries related to bank activity and ClickPay transactions, ensuring issues are investigated, resolved, and properly documented.
  • Manage account adjustments (charges and/or credits) and ensure proper documentation and compliance.
  • Process requests received through our ticketing system related to waivers of collection charges.
• Administration of Resident Accounts
  • Process transfers, refunds, and payment requests.
  • Process cash receipts and adjustments.
  • Prepare attorney packages as needed. Process attorney payments and corresponding charges, reconcile impacted accounts, and ensure accuracy of all financial activity.
  • Perform comprehensive reconciliation and reviews of resident ledger reports, applying payments and/or processing adjustments.
  • Prepare Affidavits of Indebtedness for attorney requests, ensuring accuracy and timely submission.
• Payment Application and Account Maintenance
  • Process reclassification of payments and ensure accurate alignment with resident ledgers and accounting requirements.
  • Maintain organized documentation for all transactions, adjustments, and communications related to resident accounts.
  • Support cross‑functional teams by providing required information for reporting, audits, or follow‑up requests related to resident account activity.

Additional Duties

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings, special projects and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibilities

No supervisory responsibility.

Education & Experience

Associate’s Degree in Accounting/Business or related field from an accredited college or university, and three to five years of related experience; or equivalent combination of education and industry experience. Bachelor’s Degree in Accounting/Business preferred.

Knowledge, Skills & Proficiencies

• Must have strong computer and systems knowledge and proficiency, including Microsoft Office applications such as word processing, spreadsheet design and maintenance, database navigation, presentations, record keeping, and online research.
• Excellent customer service skills and strong presentation abilities.
• Respond with a sense of urgency to all customers and internal partners.
• Strong verbal and written communication skills.
• Attention to detail with strong organizational and multitasking skills.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self‑driven.
• Critical thinking, problem‑solving, judgment, and decision‑making abilities.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements & Working Environment

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 10 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

Work involves no or minimal travel.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.