Oracle

Job Description

The Adoption Program Management (APM) team is responsible for increasing usage and product adoption for FDI customers. This is achieved by understanding desired analytics business use cases, evangelizing best practices, and influencing customers on their analytics strategy to support organization-wide adoption of FDI and Oracle Analytics. APMs will work within a matrixed set of customer stakeholders, including IT & business leaders, partners, and Oracle teams such as Customer Success, Sales, Product Management, and solution architects (CEAL).

As part of a newly formed Scale Team within APM, you will deliver impactful, scalable programs designed to support a broad portfolio of customers through a 1:many engagement model. This will be achieved by delivering limited-scope customer engagements, developing digital content and resources, and leading 1:many offerings such as webinars or office hours. Additionally, you will be expected to contribute to a growing organization by creating and delivering new content and playbooks.

The successful candidate will have a growth mindset to thrive in a fast paced and ambiguous environment.

Responsibilities

Responsibilities

• Deliver scalable customer programs (limited-scope engagements, trainings, webinars, office hours, etc) using product and analytics guidance
• Design new programs and expand current offerings using data and qualitative feedback
• Collaborate with technical (Product, Solutions Engineering) and business (Sales, Customer Success) teams to drive user and product adoption
• Contribute to the development of a new team’s playbook, adoption best practices, and enablement for successful customer engagement
• Become a subject matter expert on Fusion Analytics, Oracle Analytics Cloud, and related analytics solutions

Qualifications

• 3+ years of Customer Success Management experience or similar role in the tech industry (analytics & data highly preferred). Bachelor’s degree required.
• Prior experience in SaaS, Analytics and/or use of Analytics tools (eg Power BI, Tableau, OAC) required, including curiosity of technical concepts
• Strong attention to detail, ability to operate independently and drive towards outcomes
• Experience collaborating and influencing senior leadership, including Product Management, Technical Support, and Software Engineering
• Experience with Oracle Fusion ERP or HCM strongly preferred
• Fluency in another language besides English (Spanish, Portuguese, etc)

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.