CooperSurgical

The Collections Supervisor oversees daily operations of the collections function within the Order-to-Cash (O2C) process for CooperCompanies’ North America entities in a Global Business Services (GBS) environment. This role ensures timely follow-up on past-due accounts, dispute resolution, and compliance with company policies. Reporting to the Collections Manager, the Supervisor provides leadership to a team of specialists, monitors performance metrics, and supports process improvements to optimize cash flow and reduce DSO.

Job Summary:

The Collections Supervisor is responsible for managing the operational execution of collections activities, including monitoring aging reports, coordinating collection efforts, and resolving escalated disputes. This position enforces internal controls, supports audits, and contributes to continuous improvement initiatives aligned with GBS principles. Success requires strong organizational skills, leadership ability, and effective communication with internal and external stakeholders.

• Team Supervision: Supervise, and mentor collection specialists, assign tasks, monitor performance, and provide training to ensure accuracy and efficiency.
• Collections Management: Oversee daily collection activities; ensure timely follow-up on past-due invoices.
• Dispute Resolution: Resolve escalated billing disputes in collaboration with Sales and Customer Service.
• Credit Risk Monitoring: Review high-risk accounts and escalate issues to the Collections Manager.
• Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
• Other Duties: Perform additional responsibilities as assigned by the Collections Manager.

Key Competencies:

• Strong negotiation and communication skills.
• Ability to analyze aging reports and identify risk trends.
• Problem-solving and conflict resolution skills.
• Proficiency in ERP systems and Microsoft Excel.
• Knowledge of credit risk management and compliance requirements.
• Ability to lead and motivate a team in a fast-paced Global Business Services environment.
• Problem-solving skills with a focus on continuous improvement.

Qualifications & Education:

• Bachelor’s degree in accounting or Business-related field (or equivalent experience preferred).
• Minimum 3 years of collections experience.
• 1-2 years of supervisory or team lead experience (preferred).
• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
• Understanding of O2C processes and best practices within a GBS environment.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $51,353.00 and $73,361.00 per year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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