Under the direction of the Manager II, the Quality Assurance Supervisor II performs at the full managerial level and is responsible for planning, organizing, directing, and administering the work of professional staff within the Quality Support Program in a Limited Term capacity. The QSP is comprised of the Quality Assurance (QA) Unit and QA Teams. The Unit is responsible for training Armed and Prohibited Persons Unit staff who conduct firearms eligibility checks, performing quality assurance reviews of said eligibility checks, developing and delivering bureau wide training to ensure teams are consistently and correctly applying laws specific to firearms purchase and possession and contacting law enforcement agencies in an effort to obtain missing disposition information on rap sheets. The Quality Assurance Supervisor II reviews and evaluates workflow and quality of work, ensures processing timelines are met by all units, establishes and maintains project priorities, monitors and exercises control over assigned resources/projects in accordance with DLE/Bureau policies and procedures, and manages and makes decisions and/or recommendations to bureau-level management. The Quality Assurance Supervisor II implements new units/procedures, manages projects, allocates resources, and monitors and evaluates program efficiencies. These functions are critical to the Bureau’s and Department’s mission.
You will find additional information about the job in the Duty Statement.
Benefit information can be found on the CalHR website and the CalPERS website.
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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