Telus International

Position overview:

As a Manager SaaS Platforms for Solutions Architecture you provide leadership to professional staff who develop, deploy and administrate Software as a Services (SaaS) related initiatives. You manage the performance, drive engagement and foster development of your teams.

Key responsibilities:

• Manage a team of technical professionals, ensuring resource allocation and adherence to development best practices
• Oversee the development lifecycle of SaaS applications, including requirement gathering, design, coding, testing, and deployment
• Coordinate release schedules and manage the deployment of SaaS applications or their enhancements
• Implement and maintain security measures and best practices to ensure data protection in line with company and regulatory standards
• Monitor application performance and usage to identify improvement opportunities, including automation and license utilization
• Oversee end-user technical support, issue troubleshooting, and timely resolution to minimize disruption to the users' experience
• Contribute to application roadmaps that focus on key customer priorities and drive innovation
• Collaborate with vendors and stakeholders to ensure smooth operations and integration of SaaS platforms
• Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship

Requirements:

• Schedule flexibility
• Availability to work on-site

Core competencies

• Giving support
• Focusing on customers
• Embracing technology
• Managing self-development

Leadership competencies

• Providing leadership
• Leading change,
• Building effective teams
• Managing stakeholders

Functional competencies

• Strong understanding of architecture principles, software development methodologies, programming languages, and frameworks used in SaaS applications
• Proficient in managing the development lifecycle, integration processes, and automation tools
• Strong ability in design and optimization of databases for performance, scalability, and data integrity
• Skilled in vendor and stakeholder management
• Strong project management skills, with expertise in Agile methodologies
• Ability to identify and solve technical and operational problems; understand and recognize broader impact across the department

Qualifications

• 5+ years of work experience in Information Technology; 2+ years of managerial experience
• Bachelor’s degree in Computer Science, Information Science or related field
• B2+ oral and written English

Additional Job Description

As a Manager SaaS Platforms for Solutions Architecture you provide leadership to professional staff who develop, deploy and administrate Software as a Services (SaaS) related initiatives. You manage the performance, drive engagement and foster development of your teams.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.