Telus International

• Applicants should be available and willing to work on site and/or from home, depending on business needs.***

Position overview

As a SaaS Support Specialist, you use your expertise to manage the SaaS applications. As a Workday HCM SaaS Support Specialist you install, configure, customize, update and maintain applications and Workday HCM modules assigned to you. You will troubleshoot identified or reported defects, manage user roles and security, ensure data integrity, and support ongoing enhancements to meet the unique business requirements of the organization.

Key responsibilities

• Build, configure, maintain and automate objects/ modules within Workday HCM modules, including Core HCM, Compensation, Absence, Benefits, Talent, Recruiting, and Performance.
• Manage roles, profiles, sharing rules, flows, groups and updates related to Workday HCM.
• Perform maintenance scheduling and corrects identified defects.
• Provide production support for HCM SaaS Application cases.
• Manage data and product.
• Create training material and facilitate knowledge transfer to the business.
• Partner with HR teams to understand user-reported issues needs and translate them into Workday efficient resolution of service requests.

Core competencies

• Giving support, focusing on customers, embracing technology, managing self-development.
• Ability to work independently while collaborating effectively with HR and IT teams.
• Passion for learning and staying updated on Workday releases and best practices.

Leadership competencies

• N/A no people management accountabilities.

Functional competencies

• General knowledge of object management within SaaS applications.
• General knowledge of Human Resources configurations and administration.
• Understanding of HR processes, policies, and compliance requirements.
• Ability to perform maintenance scheduling.
• Ability to perform data security configurations.
• Ability to analyze and solve technical problems.
• Ability to understand the needs, experiences and challenges of end-users.
• Familiarity with ITIL or other service management frameworks.
• Ability to provide solutions to problems in situations that are atypical or occur infrequently based on existing precedents or procedures.

Qualifications

• 1-3 years of experience supporting Workday HCM modules.
• Bachelor’s degree in Systems Engineering, Computer Science or related careers like Human Resources, Business Administration is desirable.
• B2+ oral and written English.
• Workday HCM certifications is a plus.

Additional Job Description

As a SaaS Support Specialist, you use your expertise to manage the SaaS applications. As a Workday HCM SaaS Support Specialist you install, configure, customize, update and maintain applications and Workday HCM modules assigned to you. You will troubleshoot identified or reported defects, manage user roles and security, ensure data integrity, and support ongoing enhancements to meet the unique business requirements of the organization.

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.