Trystar

Salary Range: $70,000.00 To $85,000.00 Annually

Shape the future of mission-critical power solutions.

Trystar is seeking a highly skilled Customer Technical Support Engineer to provide customer facing real-time technical support for Trystar’s broad array of custom-engineered critical power systems for some of the most demanding applications in the world. In this customer-facing technical role, you’ll work with Fortune 500 data centers, major utilities, hospitals, universities, and large commercial/industrial facilities - helping them safeguard operations with a wide breath of customized power solutions.

As a Customer Technical Support Engineer, you will primarily serve as a technical support interface between external customers and Trystar, including installers, engineers, integrators, owners, and maintenance electricians. This role also supports internal customers such as the Sales, Customer Experience, Engineering, Operations, and Quality. In this role you will routinely utilize troubleshooting skills, a working knowledge of electrical principles, power electronics circuits, software, and networking. This role will closely collaborate with other technical support team members, across Trystar sites, and with the field service team. This is a fantastic opportunity for a talented and motivated individual who is eager to solve problems, share their knowledge with others and take the next step in their career.

We are looking for people who believe in our guiding principles and values of:

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

What You’ll Do

• Receive support requests via phone, email, and website
• Provide real-time support for installers, contractors, maintenance personnel
• Manage support tickets utilizing SalesForce Service Cloud case management systems
• Become familiar with a broad array of product types across Trystar’s expanding portfolio
• Regularly collaborate with Subject Matter Experts and Engineering for each product series
• Assess, build, compile, and organize support library resources
• Coordinate with, provide regular direction, and remote support to field service technicians and engineers – both direct and 3rd party resources – in preparation for and while at the job site.
• Occasional travel or after hours/weekend support required

What We’re Looking For

• BS Electrical Engineering, specialty in Power Engineering
• Experience 5–10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters and battery energy storage systems
• Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA101, UL 891, UL924, UL1008, UL 1558, UL1741
• Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications and manuals
• Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds
• Relentless customer focus and drive to serve the customer
• Established skills in real-time troubleshooting and fault isolation methods and problem solving
• Familiarity with construction documents processes and construction sites and/or industrial processes and applications as it relates to power generation, backup, and distribution
• Experience working within CRM, ERP, Excel, Word and other common business software tools
• Expected Travel: less than 20%

Why Join Trystar?

Trystar is at the forefront of the energy transition—designing and manufacturing innovative electrical power solutions that keep critical operations running. Our products are Made in the USA, built for reliability, and trusted in industries where downtime is not an option. You’ll be part of a fast-growing, highly collaborative team committed to safety, integrity, and delivering results.

We serve diverse industries—data centers, utilities, healthcare, entertainment, education, government, and large-scale commercial/industrial sectors—and we are continually evolving our products, systems, and services to meet future demands.

Together, we power the future.