Koch Industries

Your Job

As a Representative of our Customer Success Team, you will leverage your excellent communication and organizational skills to deliver a best-in-class customer experience for our telecommunications and electronics segment. Your role will be essential in supporting our customers throughout their production plans and ensuring seamless service delivery.

Our Team

You will be part of a dynamic team that works closely with advanced systems like SAP and Salesforce. Our team is recognized as a critical driver of business success, dedicated to providing world-class service to customers of a highly respected global technology company.

What You Will Do

• Engage directly with customers daily through email, phone, and our Salesforce Service Cloud platform to provide exceptional service and support.
• Support the Order Management Process, overseeing pre- and post-order activities such as document review for accuracy, ensuring minimum order quantities, and verifying pricing correctness.
• Collaborate closely with Sales partners to share information and deliver a unified, value-driven message that benefits both Molex and our customers.
• Manage order changes within the SAP system and compile detailed data reports related to schedule agreement activities.
• Actively participate in team meetings and departmental trainings to enhance Customer Experience initiatives while contributing ideas for continuous improvement.
• Identify and suggest opportunities to streamline or automate processes related to your responsibilities, fostering a culture of respectful challenge and innovation.

Who You Are (Basic Qualifications)

• Advanced bilingual proficiency in Spanish and English.
• Bachelor’s Degree.
• Availability and willingness to work in a hybrid work environment.
• Proven customer-facing experience managing inquiries in manufacturing logistics or the Electronics Manufacturing Supplier (EMS) industry.
• Proficient in Microsoft Office Suite with strong organizational, time management, and interpersonal skills.
• Effective communication skills with the ability to clearly express ideas.

What Will Put You Ahead

• Familiarity with Salesforce platforms.
• Advanced Excel skills.
• Demonstrated ability to communicate effectively and work collaboratively in teams.
• Strong organizational and time management capabilities.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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