Koch Industries

Your Job:

As a Representative of our Customer Success Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for our automotive segment.

Our Team:

You will interact with our systems, including SAP and Salesforce (the world’s top customer relationship platform), providing vital information to help our customers successfully achieve their production plans. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company, we’d like to talk with you!

What You Will Do:

• Communicate daily with customers via email, phone, and Salesforce Service Cloud to support their inquiries and needs.
• Manage pre- and post-order activities ensuring accuracy of documentation, pricing, and order quantities.
• Collaborate with Sales partners to share information and present unified communication that creates value for Molex and our customers.
• Process order changes in SAP and generate reports on schedule agreement activities.
• Participate actively in team meetings and training sessions, contributing ideas to improve Customer Experience processes.
• Identify opportunities to streamline and automate assigned tasks while respecting team input in the challenge process.

Who You Are (Basic Qualifications):

• Advanced bilingual proficiency in Spanish and English.
• Bachelor’s degree in Economics, Business Administration, Industrial Engineering, or related field.
• Availability for hybrid work.
• Experience in customer-facing roles within manufacturing or automotive logistics environments.
• Proficient in Microsoft Office Suite.
• Strong communication, organizational, time management, and interpersonal skills.

What Will Put You Ahead:

• Knowledge of SAP.
• Familiarity with Salesforce.
• Advanced Excel skills.
• Strong communication and organizational abilities.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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