Talkdesk

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

We’re now seeking new members of the Talkdesk family - ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to achieve even greater things together. If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

As Talkdesk grows and expands, compliance with data protection laws and regulations remains a major driver. At the same time, the privacy program must align with business objectives. Therefore, a comprehensive and holistic approach is crucial and must be ensured. And that is a significant responsibility of the Privacy team where you will be joining. As part of this team, you will be facing several challenges, always supported by other team members and stakeholders. You will also have the opportunity to expand your knowledge in several areas of privacy.

Responsibilities:

• Support the development and delivery of the Talkdesk Privacy Strategy
• Monitor and analyse privacy and data sovereignty regulations for existing and new markets/verticals
• Based on previous analysis, define privacy requirements
• Perform Data Protection Impacts Analysis (DPIAs)
• Maintain Directory of Processing Activities
• Support Sales for RFP regarding privacy
• Manage customers’ security and privacy requirements
• Review MSAs and DPAs
• Support ISO 27701 and the APEC framework
• Develop and support specific metrics/KPIs

Requirements:

…

• Minimum 2 years of experience in Data Protection topics
• Experience with General Data Protection Regulation (GDPR)
• Knowledge of international privacy laws and regulations
• Knowledge of international AI laws and regulations
• Knowledge of ISO 27001, ISO 27701,...
• Familiarity with the OneTrust Privacy tool is a plus
• Highly organized and methodical
• Ability to communicate effectively across various teams and levels
• Good analytical skills
• Solution-focused and critical thinking
• Adaptability to changing environments

One or more of the following is strongly preferred:

• Law degree (LLB, JD, or equivalent)
• Postgraduate qualification or formal training in: Data protection, AI governance, and ethics
• Recognised privacy certification, such as:
• CIPP E or CIPP US, CIPT, CIPM
• ISO 42001

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.