Qualcomm

Company:

Qualcomm Israel Ltd.

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

Job Description

The Customer Support and Application team is the primary point of contact for customers in all the product development phases, accompanying the customer from the concept phase, design and integration, field trials, and support in production. All the teammates have substantial engineering experience in the chip industry. Being extremely hands-on, they also provide services of training, system bring-on, and various integration tasks.

Wireless System Application Engineer Support Team is responsible for technical interactions with existing and potential customers from all over the world, on various design matters that may arise, focusing on the RF communication aspects. This includes items such as RF performance analysis, reproduction, and debugging of customer RF issues.

Responsibilities:

• Provide technical support to customers and partners (remotely and on-site)
• Handling issues reported by customers and driving to resolution
• Hands-on troubleshooting of RF System issues in the lab
• Drive cross-company activities such as complex issue investigations and customer design reviews
• Report to Applications Support Team Leader

Requirements

• Bachelor’s Degree in Electrical Engineering
• Experience with one or more of the following technologies: WiFi, LTE, Bluetooth
• Familiarity with MAC, PHY, and RF subsystems
• Familiarity with RF test equipment such as VSA, VSG, Spectrum Analyzers, Network Analyzers etc.
• Experience working with Linux OS
• Ability to read PCB Schematics
• Hands-on experience investigating complicated SW/HW/System issues
• Strong interpersonal skills and high customer service orientation
• Strong communication skills, oral and written, fluent English
• Willingness to travel abroad (US-EU-APAC)

Advantage:

• Experience as FAE/Customer Support
• Experience in HW design and troubleshooting
• Experience in the Automotive industry

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
• References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.