HomeServe

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA, is a global organization that serves millions of customers in the US, Canada, UK, France, Spain and Japan. Together, our vision is to become the first place people turn to for home repairs, and we invite you to be part of that vision!

Position Overview:

The Central Sales Coordinator (CSC) is responsible for supporting the sales team, managing schedules, and ensuring customer satisfaction through effective communication and coordination of sales activities.

Responsibilities:

• Coordinate Sales Activities: Organize and manage schedules, appointments, and meetings for all Comfort Advisors, ensuring efficient use of time and resources.
• Achieve goal of ensuring a minimum of three (3) sales appointments, Age of Equipment reporting, Service Gantt, or CCLC ride-alongs as additional quote opportunities.
• Manage the appropriate distribution of opportunities between Comfort Advisors while ensuring prompt appointment response from opportunity creation date.
• Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in all sales applications, including prompt and complete updates for all reporting.
• Acting as a point of contact for clients, addressing inquiries, and relaying information between the sales team and customers.

Job Requirements:

• HVAC or Home Services sales experience a plus
• Strong analytical, verbal and written communication and interpersonal skills
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
• Competency in MS Windows, MS Word, and MS Outlook
• Strong work ethic and willingness to take ownership
• Ability to work independently
• Ad-hoc responsibilities as assigned

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

In Return We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match

HomeServe USA is an equal opportunity employer.

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