M-Kopa

We are looking for a Process Engineer to optimize phone refurbishment and repair processes as we scale our Care Centre operations and deliver quality products to our customers across our markets.

This role offers the opportunity to shape manufacturing excellence at a crucial growth moment. You'll design and optimize processes that support high-volume phone refurbishment operations, working with talented cross-functional teams including production, quality assurance, engineering, and operations to build a culture of continuous improvement.

About Us

We foster a culture where operational excellence meets data-driven problem-solving. Our team values continuous improvement, collaborative troubleshooting, and processes that deliver real results. You'll be empowered to demonstrate how thoughtful process engineering directly contributes to quality output and operational efficiency, working at the intersection of manufacturing technology and team development.

At M-KOPA, our Refurbishment and Care Centre isn't just a repair facility—it's the backbone of our product quality and the engine that drives our ability to serve millions of customers across Africa.

In this role, you would be responsible for:

• Designing, documenting, and optimizing production processes to deliver excellence in phone refurbishment and repair operations
• Analyzing Care Centre processes and proposing MES (Manufacturing Execution System) requirements and optimization plans
• Conducting process improvement initiatives including layout planning and workflow optimization at refurbishment facilities
• Analyzing systematic failures in operations, developing improvement plans, and following up on implementation results
• Championing and practicing 6S Kaizen principles to drive continuous improvement culture
• Developing and executing strategies to enhance efficiency, reduce waste, and improve overall operations
• Analyzing process data to identify bottlenecks and implement data-driven solutions
• Troubleshooting process-related issues and maintaining high operational functionality
• Organizing, coordinating, and managing daily and weekly team engagement activities within the Care Centre
• Collaborating with engineering, quality assurance, and production teams to resolve inter-department blockers
• Providing training and skill assessments for new and incumbent personnel to build a high-performing team
• Identifying, documenting, and reporting unsafe practices, faulty operations, and product imperfections
• Reporting work progress and operational anomalies to management in a timely manner
• Maintaining comprehensive documentation and communication with cross-functional teams

This is a role based in Nairobi, Kenya and if successful, you would be reporting to the Head of Manufacturing at M-KOPA.

Your application should demonstrate:

• Degree in Mechatronics, Electrical, Instrumentation & Control Engineering, or related field
• Proven experience in the electrical engineering field with focus on process optimization
• Strong knowledge of Kaizen 6S Principles and continuous improvement methodologies
• Superb analytical, problem-solving, and critical thinking skills with data-driven approach
• Understanding of production machinery, proper assembly procedures, and manufacturing safety protocols
• Ability to read and interpret technical drawings, blueprints, and schematics
• Strong leadership abilities with experience coaching, training, and developing teams
• Superb written and verbal communication skills with ability to work across departments
• Proficiency in MS Office and data analysis tools
• Fast learner with ability to work under pressure in a fast-paced environment
• Great attention to detail and organizational skills with excellent time management
• Proficiency in C+ and .Net languages is desirable
• Familiarity with databases such as SQL Server and Oracle
• Experience working with MES (Manufacturing Execution System) is preferred
• Experience in smartphone production processes and repair is an added advantage

If the above is of interest to you, please apply.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.