Nordson

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Job Summary

The Associate II, Receivable and Collections, is responsible for ensuring prompt and accurate collection of accounts receivable balances, timely processing of orders and invoices when exceptions to credit policy occur, and to ensure timely resolution to disputes and deductions. Position requires an individual who has sound problem solving skills, the ability to identify obstacles or issues and work both independently and in a team environment to develop and propose solutions.

Essential Job Duties and Responsibilities

• Make daily collection calls
• Conduct account research and analysis
• Document collection related activities for assigned accounts
• Interact with customers, both internally and externally to identify and resolve outstanding issues in a timely and professional manner
• Internal collaboration to resolve outstanding issues
• Credit hold management
• Dispute and deduction management
• Performs other duties as assigned

Education and Experience Requirements

Education:

• Requires High School Diploma or GED; Associate or Bachelor degree preferred

Experience:

• Minimum 2 years relevant experience is required with an Associate’s degree
• Minimum 8 years relevant experience is required without a degree
• Strong background in commercial collections

Preferred Skills and Abilities

• Professional and personable demeanor over the phone
• Superior written and verbal communication skills and interpersonal skills
• Superior organizational, decision-making and follow-up skills
• Ability to work independently with minimal supervision
• Ability to manage competing priorities through the use of outstanding time management and multitasking skills
• Ability to adjust to flexible environment
• General knowledge of changing economic conditions
• Ability to problem solve through technical and analytical analysis
• Strong skills in experience and improvisation through the use of innovative thinking
• Knowledge in use of personal computer and PC Software (Microsoft Office)
• Knowledge of SAP
• Experience in the Manufacturing industry a plus
• Outstanding customer focus including attributes of empathy, compassion and service orientation
• Passionate and high energy which can assist in selling future vision to customers
• Strong detail orientation, with focus on data quality
• Adaptability/flexibility which includes being open to change and conducting business differently
• Focused on continuous improvement and developing new skills
• Excellent process orientation which focuses on efficiency without losing sight of customer experience
• Savvy with technology which includes use of web-based platforms, case management, etc.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson’s Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.