Equity Trust Company

• This position is based out of our Westlake, OH office and will have a hybrid schedule after the probationary period.

JOB OVERVIEW

The Accounts Receivable Specialist II is responsible for reconciling fees, researching disputes, posting payments, making collection calls, and assisting with billing.

RESPONSIBILITIES & DUTIES

• Accurately assesses client fees in accordance with a fee schedule
• Initiates collection calls for outstanding fees
• Receives and responds to client communications regarding fees
• Efficiently processes fee payments via debit from account, check or credit card
• Reviews and processes fee waiver or refund requests to determine resolution
• Assists in daily balancing requirements as well as management reporting
• Responses to colleagues across the organization to resolve fee related questions
• Scans items to bank
• Maintains stored records of invoices and fee communications
• Performs other duties as assigned

QUALIFICATIONS

• Associate degree in Accounting, Finance, or related field; relevant work experience may be considered in lieu of a degree
• Financial Customer Service experience desired
• Collections experience preferred

PROFESSIONAL CERTIFICATIONS

• None Required

TECHNICAL SKILLS

• Intermediate-level proficiency in Microsoft Office

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Decision Quality
• Business Acumen
• Resourcefulness
• Situational Adaptability

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.