What you'll bring to the team
???? Guest Experience Shift Lead
???? Super Neon – Minnesota
???? Full-Time | Flexible Schedule | Great Team Vibes!
Are you passionate about creating unforgettable guest experiences and leading a team with energy and positivity? ⚡ At Super Neon, we’re looking for a Guest Experience Shift Lead to help us bring the fun to life for every guest who walks through our doors.
As a Shift Lead, you’ll play a key role in daily operations, support and motivate our front-line team, and help shape an atmosphere that’s electric, inclusive, and unforgettable.
Qualifications & Experience
Responsibilities
???? What You’ll Do:
- ???? Lead the Crew: Delegate and monitor daily tasks for front-line team members to keep things running smoothly.
- ???? Inspire & Motivate: Foster a guest-obsessed culture where world-class service is the standard.
- ????️ Keep It Safe: Ensure health and safety procedures are always followed.
- ???? Manage the Flow: Oversee guest queues and crowd control during peak times for a smooth, fun experience.
- ???? Problem-Solve on the Spot: Respond quickly and professionally to guest concerns.
- ???? Train & Develop: Lead Host training sessions, keep documentation updated, and coach team members to shine.
- ⭐ Lead by Example: Jump into host positions as needed and support the department in special projects, audits, and engagement initiatives.
✨ What We’re Looking For:
- High school diploma or GED.
- At least 6 months of experience in attractions, entertainment, hospitality, or similar customer-facing roles.
- A fun, outgoing personality that thrives in fast-paced environments.
- Excellent communication and leadership skills.
- Comfort with basic tech tools and standard office software.
- Strong organizational skills and the ability to multitask with a smile ????.
???? Bonus points if you’ve trained or supervised teams before!
???? Other Details:
- Licenses/Certifications: May be required depending on specific duties.
- Schedule: Flexibility is key! Shifts may include mornings, evenings, weekends & holidays.
- Physical Requirements: Standing, walking, bending, and lifting up to 50 lbs.
- Environment: Indoor & outdoor work with varying temps and sound levels.
???? Why You’ll Love Working Here:
- A vibrant, high-energy workplace where no two days are the same.
- Opportunities for growth and development ????.
- A supportive team that values your ideas and enthusiasm.
- Making lasting memories for guests from all walks of life!
???? Ready to Lead the Fun?
Apply now and help us make Super Neon shine brighter than ever! ✨
Benefits
???? Benefits of Joining Merlin Entertainments! ????
???? Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
???? Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
???? Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ????
???? Recognition Programs and Rewards: Celebrate your achievements and hard work!
???? 401(k) Program: Save for the future with company matching contributions.
???? Tuition Reimbursement Programs: Get support for further education and career growth.
???? Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ????✨
Pay Range
USD $18.50/Hr.
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