Hancock Regional Hospital

Job Details

Description

• This is a part-time, day shift Barista position at Hancock Regional Hospital***

JOB SUMMARY: Assist with coffee bar operations providing excellent service and adherence to recipe compliance standards to fulfill customers food and beverage orders.

JOB SPECIFIC CORE COMPETENCIES:

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• Available to perform many different tasks within the store during each shift.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

• Greets customers, takes orders, mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea chai, fruit blend drink, etc. while considering customer specifications.
• Works to maintain good customer relations and speedy delivery of all beverages.
• Arranges coffee bar, supplies and cups to make attractive displays.
• Maintains bar area in a neat and sanitary manner.
• Often cleans coffee machines, restaurant areas and preparation areas.
• Records all sales, collects money, operates cash register and follows all cash-handling procedures as required.
• May operate a cash, credit card and electronic payment register.
• Attends to all allergy and foodborne illness in-service training.
• Complies with all hospital policies and procedures including reporting of injuries and accidents.
• Participates in all required training programs.

EXPECTED BEHAVIORS:

Demonstrates the following competencies:

Attitude/Customer Competencies

• Caring, compassionate, and approachable in all customer contacts
• Privacy – respects customers’ right to privacy and modesty
• Confidentiality – maintains customers’ confidentiality
• Telephone etiquette – speaks so that customers hear a smile
• Appearance – takes personal ownership in appearance and that of work environment
• Initiative – takes necessary steps to fix problems immediately
• Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
• Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
• Customer information/education – provides customers with the best information needed to make informed choices

Relationship Competencies/Work Group Competencies

• Demonstrates advocacy, respect and truth telling
• Demonstrates accountability for own actions
• Demonstrates ability to respectfully address interpersonal conflicts
• Takes initiative to help others
• Demonstrates a learning attitude toward solving problems
• Demonstrates openness to change and new learning
• Reports to work on time and has regular attendance
• Adheres to practice defined dress code
• Attends Staff meetings

Ethical Decision-Making

• Respects the needs, expectations and rights of all individuals
• Advocates the rights of all to a safe environment
• Uses sensitivity to cultural diversity to guide decision-making

Performance Improvement

• Identifies work processes and strives to reduce cost and increase satisfaction
• Identifies customers and demonstrates understanding of customers’ expectations
• Actively works to increase satisfaction of all
• Monitors customers’ satisfaction
• Takes active role in department process improvement efforts; demonstrates understanding of outcomes
• Demonstrates an understanding of responsibilities
• Demonstrates diagnostic thinking/reasoning
• Utilizes feedback from peers, supervisor, customers to drive performance and behaviors

CERTIFICATION/LICENSE: (N/A)

ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:

• High school diploma or general equivalency diploma (GED).
• Prior café, coffee shop or barista experience a plus.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.