Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00
Shift: Monday thru Friday, 2:30pm-11pm, plus every 3rd weekend, 11am-7:30pm
Location: 1324 Lakeland Hills Blvd Lakeland, FL
Pay Rate: Min $20.64 Mid $23.74
Position Summary
The Medication History Pharmacy Technician works within the scope of pharmacy laws and standards of practice to complete and document the best possible medication history. The technician performs this function by interviewing patients and/or family members, utilizing the electronic health record and outpatient pharmacy information, as well as contacting outside pharmacies or healthcare facilities. Follows department standard operating procedures to perform job functions and documentation requirements. Communicates medication history information with pharmacy staff and the multidisciplinary team as appropriate.
Position Responsibilities
People At The Heart Of All That We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Standard Work Duties: Medication History Pharmacy Technician
- Under the direction of pharmacy leadership, actively participates in pharmacy team development and accomplishing departmental goals, objectives, and priorities. Performs all duties as assigned, which may include traditional pharmacy technician tasks.
- Efficiently identify patients in the ED and those admitted to the floor who need a medication history completed.
- Evaluate patient information relevant to obtaining medication history (patient communication ability, outpatient pharmacy information, EFORSCE, etc) in an effort to obtain the best possible medication history. Contact outpatient pharmacies or other healthcare entities when necessary.
- Conduct a thorough medication history interview with patient and/or family member(s). Refer medication questions (such as those regarding side effects, interactions, etc), discrepancies, and potential errors/adverse events to pharmacist; appropriately triage questions or inquiries from the patient or families outside the scope of taking the medication history to the appropriate caregivers or staff.
- Document an accurate medication history for each patient, including, but not limited to: proper identification of dose/route/frequency/dosage form, as well as prescription and any non-prescription/herbal medications. Record patient preferred pharmacy, allergy assessment, special medication information, and all other documentation requirements as outlined by SOP/standard work.
- Organizes job functions and work assignments to be able to effectively complete the minimum number of medication histories per shift, while maintaining accuracy and quality.
- Identifies and participates in ongoing quality assurance to ensure efficiency and accuracy for all aspects of medication history taking. Trains pharmacy technicians and interns if deemed appropriate by the supervisor/manager.
- Remains current with all LRH and departmental mandatory education.
- People At The Heart Of All We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
- Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
- Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Competencies & Skills
Essential:
- Ability to communicate effectively and with empathy toward patients and families, work collaboratively with others, and work independently with minimal supervision.
- Strong organizational, time-management, and problem-solving skills.
- Excellent verbal and written communication, math, and computer skills.
Qualifications & Experience
Essential:
- High School or Equivalent
Nonessential:
Nonessential:
- Completion of a two-year college or vocational school program is preferred.
Other information:
Experience Essential:
- Minimum of two years of pharmacy technician experience.
Experience Preferred:
- Minimum of four years of pharmacy technician experience.
- Experience with conducting medication histories.
Certifications Essential:
- Certification by the national Pharmacy Technician Certification Board (PTCB) is required upon hire or within 6 months of hire.
Licenses Essential:
- Registered Pharmacy Technician by Florida Board of Pharmacy.
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