City of Fort Collins

POSITION TITLE: Sr Coordinator, AR/Billing (Full-Time Regular) (Classified)

REQUISITION #: req8224

DEPARTMENT: Utility Financial Operations

LOCATION: 222 LAPORTE

BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits

EMPLOYMENT TYPE: Full-Time Regular

ANNUAL SALARY RANGE: $49,979.00 - 74,970.00 (Salaries are paid biweekly)

ANNUAL ANTICIPATED HIRING RANGE: $50,000.00 - 60,000.00 (Salaries are paid biweekly)

SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 10/30/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required. (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) – eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions – after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

As the Senior Coordinator of AR/Billing for the City of Fort Collins Utilities, you will play a central role in securing revenue through comprehensive billing processes. Your responsibilities encompass the end-to-end management of invoice creation and generation, ensuring timely delivery through various channels. With a diverse array of payment options, you will efficiently handle the collection of incoming payments, logging transactions accurately for both transparency and accountability purposes. Your role extends to maintaining financial balances and promptly identifying any outstanding accounts, contributing significantly to the overall financial well-being of the City of Fort Colling Utilities.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Analyzes and monitors electric, water, wastewater, stormwater, broadband (Internet, phone and video), usage data, rates, rate calculations, taxes, billing messages, payment distributions and accounts within City billing systems (utility and broadband), before, during, and after the bill calculation and bill print process to ensure accurate monthly billing.
• Processes accurate and timely bills on a strict predetermined schedule for utility and broadband billings. Re-balance work as necessary to ensure monthly cycle billings are processed in an accurate and timely manner. Maintains monthly cycle billing spreadsheets used to process and validate billing determinates for electric, water, wastewater, stormwater and broadband (Internet, phone, and video). Electronically files documentation of financial adjustments, account changes, and requests in compliance with record retention policies and government auditing standards. Inputs data into various databases and company disposition systems used for tracking and reporting in alignment with accurate and quality guidelines.
• Analyze, investigate, and or calculates any misapplied financial charges or credits and completes financial adjustments and transfers in financial management systems to ensure accurate billing for utilities, broadband, and prepares written notification to customers.
• Monitor, post and reconcile daily financial batches and transactions (adjustment postings, charges, and payments, reversals, etc.) for Utilities (CIS) and Broadband in the respective billing systems by analyzing payment posting, data entry and exception reports, corrections, and reversals from all financial institutions. Collects and processes accounts receivables. Ensure payments are processed and posted in an accurate and timely manner.
• Monitor, process, post and reconcile all City Department payments into the accounting software system (JDE) inclusive of journal entries and deposits. Compile records and reports; tabulate, balance, and reconcile to each financial system and City Department. Prepare deposits of all payments that were processed to be picked up and delivered to our financial institution (First National Bank).
• Coordinates communication and documentation with utility departments, Broadband, IT, and Central Finance for any meter, accounts receivable, and utility payments inaccuracies. Supports the handling of unknown payments by reaching out to City Departments to confirm where payment should be applied. Tracking and reconciling stale dated and unclaimed checks.
• Provides interpretation, explanation, information, research, and guidance to ensure compliance with all pertinent policies, codes, regulations, and procedures to internal and external customers regarding their electric, water, wastewater, and stormwater utility billing and or broadband (Internet, phone, and video) accounts, which could also include but not limited to On Bill Financing, Solar, Income Qualified, Medical Assistance, taxes, rates, GIS data, and fees.
• Research and respond to applicable internal and external customer requests, inquiries, discrepancies, and complaints; communicates issues with internal departments to promote excellent customer service. Include explanation and interpretation of policies and procedures, email and via telephone with the goal of preventing escalations and improving the customer experience.
• Conducts research, and provides data and reports related to but not limited to, utilities, broadband, rates, On Bill Financing, adjustments, annexations, rebates, tax exemptions, and other utility or broadband programs for our internal customers and departments.
• Monitors the centralized Accounts Receivable and Billing Outlook Email Distribution Inbox and researches and responds to all requests (utilities or broadband) for processing. Establishes, prioritize, and completes special service requests as requested, for utility programs and other services.
• Prepare and performs month-end related work papers, reconciliations, reviews, audits, and additional support to Finance Managers and Central Finance. Collaborate with our internal and external customers for incoming and outgoing monthly data files to process bills and or payments. Participates in the year-end financial close as requested by Central Finance. Research and provide information to Central Finance for external auditors regarding the City\'s annual audit process.
• Conducts onsite inventory for Utility and AR supplies.
• Maintain CIS and Broadband data accuracy/consistency through adherence to governance documents and internal practices and procedures. Makes process improvement recommendations as appropriate. Works closely with the supervisors to ensure that policies and procedures are appropriately implemented. Recommends changes and revisions to same.
• Provides training and assistance to all City Accounts Payable staff involved with processing and receipted payments. Assist in training, directing, and overseeing the work of new Utility Billing or Accounts Receivable employees.
• Analyzes and prepares utility closing estimates for all potential real estate sales in accordance with city lien ordnance. Analyzes title payments to ensure satisfaction of outstanding utility liens and posting of those payments. Prepares and processes written liens for unpaid accounts.
• Compiles, tracks, and reports data for daily, monthly, and yearly metrics to track statistical trends and quantities of tasks processed. Maintains records, documents, maps, and databases.
• Prepares, generates, analyzes, and processes utility accounts with credit balances for refunding.
• Verifies utility meter readings, unauthorized connections (usage on inactive meters) and reports irregularities. Request onsite utility meter readings for priority reads, non-standard, failed automated meters, and analyzing and resolving for unauthorized utility usage (theft) at a premise. Creates, analyzes, monitors, process or distribute service orders to appropriate staff to ensure customer account and financial accuracy.
• Provides and acts as the Subject Matter Expert (SME) for testing new and existing technology systems and processes, as requested.
• Utilizes the GLDS/Broadband billing system for monthly cycle billings, period processing, payment notifications, recurring payment processing, late notice notifications and late charges.
• Process building permit requests and create new addresses and accounts in the CIS system.
• Uses City\'s technology, including but not limited to electronic devices for communication, email, text, pictures, software programs, support tools, and cyber security to the fullest potential and as outlined by established business processes/protocol.
• Assists in completing projects in support of department initiatives.
• Follows City personnel safety regulations and procedures.
• Perform other duties as assigned and required.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Excellent written and verbal communication, organization, and time management skills.
• Ability to communicate effectively and confidentially with employees at all levels of the organization and present information both orally and in writing and respond to questions.
• Aptitude for grasping technological concepts, logical sequencing, and analytical problem-solving skills/experience.
• Strong research, creative thinking, attention to detail, and analysis skills.
• Maintains highest standards of honesty and integrity.
• Advanced knowledge in Microsoft Office applications, financial and word processing software, general office equipment operations, proficiency in 10-key typing, data entry and spreadsheets.
• Implements decisions using good judgment and knowledge of the organization\'s policies and procedures.
• Set priorities and be flexible, work under pressure, handle a multitude of details with efficiency, accuracy, and clarity.
• Possess excellent customer service, interpersonal, conflict resolution and negotiation skills, and collaborates effectively.
• Proficient in math and accounting. Knowledge of principles of accounting.
• Specific knowledge of documented department-related City ordinances, policies, procedures, regulations, and laws.
• Demonstrates the ability to meet deadlines and handling of multiple assignments within a fast-paced, complex, and political/strategic environment with limited supervision.
• In depth knowledge of financial operations, technology systems, programs, products, and services (On Bill Financing, Solar, Income Qualified, Medical Assistance, taxes, and fees, etc.) offered by the organization.

Required Qualifications

MinimumPreferred

Associates / Bachelor's degree or other specialized skill training / certification may be required in some positions

Associate's degree from an accredited college or university in accounting, business administration, or related field.

Experience Requirements

• 5 or more years' experience in accounts payable, accounting, billing, collections, or related field, or equivalent combination of education and experience.

At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Sr Coordinator, AR/Billing

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any behavior that violates this policy.

Consistent with the City’s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In addition to the City’s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.

BACKGROUND CHECK REQUIRED. (Background checks are considered in relation to the responsibilities and requirements of the position)

Note: Some information in your application may be public information under the Colorado Open Records Act.

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