GENERAL ROLE
This position is to assist with online store order processing and fulfillment tasks in Hermès e-commerce business. He/she will focus on e-store operational support including managing e-store orders, coordinating with internal teams, assisting with smooth delivery to customers, and basic support for omnichannel sales. This position works closely with E-Operation Specialist and reports to CRC (Client Relations Center) Manager.
This is a contract-based position for 12 months.
MAJOR RESPONSIBILITIES
- E-store order management
- Manage e-store orders by placing validation, cancellation and return in E-store back of house systems
- Respect company guideline to shape e-store sales activities to be aligned with internal control policy
- Optimize order and fulfillment flow both in operational and technical (IT system) aspect
- Actively implement global IT tools to accelerate efficiency
- Omni-channel sales support
- Support various omnichannel orders including Web-to-Shop in collaboration with boutique’s back-of-house
- Support CRC’s back-office order creation
- Stock management
- Support stock management including negative stock operation, stock movement control, etc.
- Ensure service quality of last mile delivered by carrier to end customer
REQUIREMENTS & CAPABILITIES
- Ideally 1-3 years of e-commerce operation experience in retail industry
- Luxury industry experience is preferred
- Business level of English is preferred
- Self-motivated, passion to grow with challenges
- Collaborative team player with humble spirit
- Skilled in Excel and PowerPoint
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