CRM Coordinator (6-month fixed term contract)

Chanel

  • Review and support on sign off on customer data project testing scenarios to ensure accuracy and completeness before launch.
  • Identify pain points or system gaps during client data testing, and document issues in the product backlog for resolution.
  • Provide support for change management and training initiatives related to the customer data improvement project.
  • Conduct testing for clienteling tools and gather enhancement suggestions to improve FA / WFJ facing workflows.
  • Develop the process and Follow up on recollection status and report generation
  • Develop and maintain an enhancement list based on FA / WFJ feedback and user experience pain points.
  • Support the rollout of C&M Automated Messaging, ensuring proper setup, testing, and business alignment.
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Confirmed 22 hours ago. Posted 30+ days ago.

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