Novuna

Are you looking for an office or hybrid-based role where you'll play a key part in keeping our customers' vehicles safe, compliant, and on the road? Excited by the idea of working for an award-winning employer with an excellent benefits package?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

You'll join our Operations team, working together to keep our customers' fleets moving. Your role will be vital in ensuring every vehicle is safe and legally compliant — from scheduling safety checks to arranging timely repairs, you'll make sure vehicles are back on the road as quickly as possible.

You'll work closely with both customers and suppliers to maintain the high standards that our reputation is built on.

This is a hybrid role, with a minimum of three days per week based in our modern Trowbridge office. You'll work Monday–Friday, 37.5 hours per week — no evenings or weekends required.

Some of your key duties will include:

• Communicate with customers, drivers, and suppliers via phone and email to schedule repairs and compliance checks.
• Create and manage compliance schedules to ensure all checks are completed on time and cost-effectively.
• Process and record all relevant documentation and certificates.
• Keep our systems fully updated to reflect the correct status of each vehicle and customer.

What are we looking for?

You're enthusiastic, well-organised, and enjoy delivering excellent customer service. You have strong attention to detail and are confident working in a busy environment.

Also, we're looking for the following:

• Excellent communication skills and the confidence to challenge when needed
• Good IT skills, particularly in Excel
• The ability to stay calm and professional while juggling multiple tasks
• An interest in vehicles and compliance regulations (experience is not essential but would be a bonus!)

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

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