Mass General Brigham

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Department of Neurology:

Under the general direction of the Practice Manager, The Practice Assistant II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The Practice Assistant II is expected to effectively organize priorities, complete tasks on time, and to manage confidential patient information. The Practice Assistant II is responsible for scheduling patient appointments, diagnostic testing, and coordinating referrals and managed care related issues. The Practice Assistant II is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service.

Qualifications

• High School Diploma or GED is required.
• Office experience of 2-3 years is required.
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

General Responsibilities:

• Answers and triages incoming telephone calls, takes messages, and assists patients and families with problem resolution both in-person and over the telephone.
• Has primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments.
• Conducts appointment confirmation calls and sends confirmation letters when applicable.
• Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day.
• Monitors Televox for patient appointment confirmations.
• Obtains pertinent new patient information and prepares medical record charts for new patients. Ensures all required information is available prior to initial visit.
• Schedules diagnostic testing appointments and obtains prior authorizations for tests.
• Assists with obtaining appropriate referral information from referral source.
• Pre-screens incoming referrals according to selection criteria.
• Coordinates prior authorizations. Coordinates medical documentation and scanning into the electronic medical record.
• Effectively navigates Epic, Patient Gateway, and MS Office suite. May function as an Epic super-user.
• Responsible for sorting mail, incoming faxes and directs correspondence to the appropriate recipient.
• Monitors and manages Epic referral work queue, Epic in basket, and Patient Gateway daily.
• Works closely with the International Office to schedule visits.
• Coordinates interpreter services and patient transportation as necessary.
• Coordinates clinical schedules.
• Provides cross coverage as necessary, including front desk, lunch, and vacation coverage.
• Maintains patient confidentiality in compliance with HIPAA guidelines.

Remote Type

Hybrid

Work Location

60 Fenwood Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.