Farmer Brothers

At Farmer Brothers, our Route Sales Specialist (RSS) provides field training to our Route Sales Representatives (RSRs) and entry level salespeople. They work closely with our Sales management team to gain knowledge of training scenarios and facilitates a variety of on the field training requirements to support the further development of RSRs and entry level salespeople, as well as provide first-class customer care service to all customers.

Travel: Over 50% travel (overnights) required amongst branches in the Southwest region, to include occasional assistance in other regions.

Responsibilities

• Sells the organization's products and/or services by interacting with established customers and developing new prospects within an assigned territory/geographic area.
• Support consistent training/certification processes, annual/key initiatives, and the “Farmer Brothers Way”; New Hire Training; and support District Sales meetings.
• Responsible for coaching and influencing peers.
• Delivery of product to customers.
• Upselling product lines to customer base.
• Considers customer's needs and helps resolve customer dissatisfaction and/or problems.
• Perform minor repair/maintenance of service equipment.
• Pick/pull customer product orders.
• Provide support to the branch and local customers.
• Collect Accounts Receivable from customer base.
• Manage invoices, inventory and collections on a daily basis.
• Increase sales volume in all categories and product lines.
• Provide customer feedback/requests to management or inter-departments.
• Create a system to fulfill all promises made to customers.
• Responsible for running route relief as needed.

Education & Experience

• High School Diploma or equivalent. Bachelor’s Degree Preferred.
• 3+ years of route delivery experience in a related customer service business-to- business field.
• Experience with field training preferred.
• Knowledge of adult learning theory is preferred.
• Previous supervisory experience preferred.
• Knowledge of foodservice industry.
• A clean and safe driving record.
• Must pass DOT medical exam.

Personal & Professional Skillsets

• Able to travel over 50% of time.
• Proficient in accessing customer needs
• Demonstrated Leadership Skills.
• Interpersonal and superior communication, business development, and training skills.
• Mechanical aptitude with company hardware and software products.
• Ability to lift and carry products weighing up to 50 lbs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Applies knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Uses active listening and communicates effectively with customers or management.
• Identifies new opportunities and proactively works to grow the business.
• Builds rapport and cooperative relationships with customers and peers.
• Develops credibility with customers and peers.
• Uses sound business judgment.
• Decision Making
• Collaboration
• Independent
• Proactive
• Planning and Acting Strategically
• Self-starter