People Operations Generalist

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health.

In this role, you will ensure that AcuityMD’s in-person employee experience runs smoothly and consistently, anchoring onboarding, workplace culture, and employee engagement. You will own and evolve our in-person onboarding framework and cultural programming, ensuring it integrates seamlessly with remote initiatives. You'll also partner with People leadership to support the broader employee lifecycle, including performance management, employee relations, and offboarding.

Must be located in the Boston area for this role as it will require executing on employee experience programs for in person/hybrid employees in our Boston office.

This role is perfect for someone with a builder’s mindset energized by rolling up their sleeves, making processes better, and leaving a lasting impact on how employees experience work in both in-person and hybrid environments.

Team Mission

The People Operations team is dedicated to building an exceptional employee experience that supports our mission to accelerate access to cutting-edge medical technologies. We design and deliver scalable, people-first programs that foster a culture of inclusion, learning, and excellence. From onboarding to offboarding, we ensure every AcuityMD employee feels supported, empowered, and connected.

Responsibilities

• Own In-Person Onboarding: Rethink, design, and fully own the Boston-based in-person onboarding and first-week experience, ensuring a warm, seamless, and consistent welcome that aligns with remote-first practices.
• Drive In-Person Culture & Engagement: Plan and execute initiatives that connect Boston employees, including events, rituals, and cultural programming, while reinforcing our broader culture.
• Integrate Remote & In-Person Experiences: Partner cross-functionally to ensure local initiatives complement company-wide remote programs.
• Employee Lifecycle & HRBP Support: Partner closely with People leadership to support the full employee lifecycle, including employee relations casework, performance management cycles, and offboarding. This includes coordinating investigations, documenting employee conversations and PIPs, preparing calibration materials, conducting exit interviews, and analyzing attrition trends.
• Refine Processes & Scale Operations: Spot opportunities to improve People Ops processes; build, document, and implement enhancements that improve consistency and scalability.
• Act as a Culture Champion: Build trust across all levels of the company, act as a resource for employees, and foster a welcoming and inclusive environment.

Your Profile

• Required: Hands-on experience supporting and delivering employee experiences in high-growth, hybrid, or distributed environments, with a strong understanding of how to bridge in-person and remote work.
• Required: This is a Boston-based role. You must be located in the Boston area.
• 3+ years of experience in People Operations, HR, or employee experience roles.
• A builder’s mindset: energized by creating and improving processes, eager to make things better, and comfortable rolling up your sleeves to execute.
• Strong track record of building or scaling onboarding and engagement programs.
• Brings urgency and ownership, balancing detail orientation with a drive to push initiatives forward.
• Confident handling sensitive HR matters with discretion, empathy, and professionalism.
• Strong communicator who earns trust and fosters connection across the organization.
• Passionate about creating consistent, inclusive, and human-centered employee experiences.

Nice to Haves

• Familiarity with HR tools such as Rippling and Notion.
• Experience in event planning, hospitality, or workplace operations.
• Exposure to employee relations or compliance topics.

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base salary range: 120k - 160k

You must have an eligible work permit in the USA or Canada to be considered for this position

We Offer:

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Competitive compensation with equity upside.

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product:

AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.