Honeywell

Job Description

We have an opportunity for Intern Tech Support Specialist with Honeywell in Bucharest. Reporting to the Tech Supp Supervisor, you will ensure exceptional customer experiences, resolve issues, and provide insights to improve interactions, enhancing satisfaction and loyalty

This role is part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell. This is hybrid work 3+2! (3 days from office + 2 days from home).

Honeywell

Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.

We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.

Responsibilities:

• Remote diagnostics, troubleshooting, analysis and resolution of support issues. Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat)
• Works effectively with other management and customers to quickly address problems as they arise. Properly log all information into the problem management system.
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.
• Represents Company in a professional and business-like manner and communicate effectively with customers and other team members.
• Performs other related tasks, as assigned.

Qualifications:

• Currently enrolled in a master’s level program at a university or graduated within the past 12 months, preferably in in IT or a related field
• Fluent English (B2 and above); Any other language skill is a plus (French, Spanish, German, Italian)
• Exceptional customer service, communication and documentation skills
• Ability to function in a high stress and fast paced environment
• Strong time management skills
• Ability to meet project deadlines and manage multiple time sensitive requests.
• Knowledge of MS Office suite

We Offer

• Career Growth: Clear pathways for advancement, regular feedback, and mentorship opportunities.
• Skill Development: Access to training and certifications.
• Work-Life Balance: Flexible working arrangements and support for combining work with education.
• Tech and Innovation: Access to modern tools, technologies, and innovative work environments.
• Company Culture: Sense of community, team-building activities, and social events.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#FutureShaper

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.